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Elizabeth Rusavska
IT Project Manager
Ukraine (Remote) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | English: Upper-Intermediate

SUMMARY
Project Manager with 2+ years of delivery experience, including hands-on ownership of CRM/ERP implementation and software
integration projects end-to-end for B2B clients in an IT outsourcing environment. Works at the intersection of technical teams and
clients — translating requirements into structured scope, keeping cross-functional teams aligned, and driving projects from kickoff
through release without losing momentum. Comfortable designing practical delivery-control and risk-tracking processes, and
applying AI tools to speed up documentation, reporting, and client communication.

CORE SKILLS
• Project & Delivery Management: full project lifecycle ownership, Agile/Scrum & Kanban, sprint planning, backlog management,
requirements gathering, GAP analysis & WBS, effort estimation, dependency mapping, change management
• Risk & Budget Control: risk register design and maintenance, SLA and budget monitoring, time-log tracking, T&M invoicing
• Client & Stakeholder Management: client-facing communication, expectation management, negotiation, presenting trade-offs
to technical and non-technical stakeholders, cross-functional team coordination (developers, BAs, QA)
• Tools: Jira, Confluence, Zoho CRM, Excel/Google Sheets, Miro, tl;dv
• AI-Enabled Process Automation: designed and rolled out a suite of AI-powered workflows — meeting-to-documentation
follow-ups, meeting-to-Jira ticket creation, billing/time-log correction, and client status reporting
• Languages: Ukrainian (native), English (Upper-Intermediate)

EXPERIENCE

IT Project Manager May 2025 – Present
CRMiUM — Ukraine (Remote)
Delivering CRM/ERP implementation and software integration projects end-to-end for B2B clients in an IT outsourcing environment.
• Own full project lifecycle across 5+ concurrent B2B client projects (Zoho CRM, Odoo) — from requirements gathering and sprint
planning through release and client sign-off.
• Act as primary client liaison: manage expectations, lead regular syncs, deliver sprint reports and follow-ups, and negotiate scope
and invoicing terms that keep delivery and budget aligned.
• Designed a reusable GAP/WBS and roadmap-estimation framework to standardize scope estimates, dependency mapping, and
risk-register documentation across client projects.
• Align cross-functional teams (developers, business analysts) on scope, priorities, and dependencies — including surfacing hidden
technical dependencies before they can derail sprint planning.
• Monitor project budgets, track time logs, and maintain SLA compliance across the portfolio; own project documentation in
Confluence and manage backlog and sprints in Jira.
• Led a risk-identification workshop that reviewed and re-prioritized 15 project risks, then facilitated a scope-minimization session
to realign deliverables with the client's MVP budget — keeping a complex ERP implementation on schedule without a formal
scope dispute.
• Designed and rolled out AI-powered workflow automations — meeting-to-Confluence follow-ups, meeting-to-Jira ticket
creation, time-log/billing correction, and client status reporting — now adopted by the wider CRMiUM team.
Project Manager Sep 2024 – May 2025
MK:translations — Ukraine (Remote)
Managed project delivery and vendor operations for a translation services company, overseeing team coordination and financial workflows across
multiple concurrent projects.
• Built and managed expert translator teams for diverse multilingual projects, ensuring quality delivery within tight deadlines.
• Owned contractor payment processes end-to-end — from budget tracking to transparent financial reporting.
• Optimized resource allocation across active projects, balancing workload and cost efficiency.
• Maintained clear communication with clients and vendors to ensure consistent delivery standards.

EDUCATION
Kyiv National Economics University
Bachelor's degree, Business Administration and Management
Sep 2022 – Jun 2026 | Grade: 93/100 (Excellent)