Влад

VLAD
VYNOHROTSKYI
Customer Success Manager

[open contact info](look above in the "contact info" section) ABOUT ME
[open contact info](look above in the "contact info" section)
Customer Success Manager with 5+ years in SaaS, experienced in customer
LinkedIn
retention, onboarding, and cross-functional collaboration. I bring a strong
Nuremberg, Germany
understanding of user needs and product feedback, which I’m now
channeling into a transition toward Product Management.
As part of this shift, I’ve created the concept for TikTok Promoter — a pet
EDUCATION project helping creators and small businesses grow on TikTok through AI-
Bachelor - English Philology powered content planning and trend analysis. I’m eager to apply my
customer-centric mindset and product curiosity in a PM role.
Ivan Franko State University
2014 - 2018
WORK EXPERIENCE
Master of Arts - English
2021- Present
Philology
Viseven l Poznan, Poland (remote)
Ivan Franko State University
2019 - 2020 Customer Success Manager
Managed relationships with key clients to ensure satisfaction and retention.
Certified Product Manager Provided technical support and training to customers on software products.
IAMPM Led cross-functional teams to deliver projects on time and within budget.
Jan 2025 - Apr 2025 Developed and implemented customer success strategies to increase
product adoption and reduce churn.
Analyzed customer data and feedback to identify opportunities for improvement.
SKILLS
Customer Success Management; 2020 - 2021
Product Management; Viseven l Poznan, Poland (remote)
Risk Management; Prioritization;
Customer Service Representative
Strategic Planning; MVP building;
Handled customer inquiries and resolved issues promptly and professionally.
Business Development; Assisted customers with product information and order processing.
Customer Development; UX research; Utilized CRM software to track customer interactions and resolutions.
Problem Solving;
Customer Journey Mapping; 2018 - 2019
Muztorg l Zhytomyr, Ukraine
LANGUAGE Senior Manager
English - C1 Managed staff
German - B1 Procurement management
Developed strategies of revenue increase
Ukrainian - C2
Russian - C2
2015 - 2017
Beeper l Zhytomyr, Ukraine
OPERATIONAL TOOLS
Business Development Manager
Jira, Confluence
Developed proposals, negotiated terms, and closed deals
Miro, Figma
Prepared and delivered regular sales performance reports to senior management
Power BI, Amplitude Collaborated with product development teams to align offerings with client needs
MS Teams Expanded the company’s customer base and presence in target markets.
Survey Monkey
Salesforce, Veeva
REFERENCES
Portfolio link