Ладіслав

LADISLAV KHIUZ
SYSTEM ADMINISTATOR

WORK EXPERIENCE

TECHNICAL SUPPORT ENGINEER
PROFILE
Technica support of Binotel | From October 2022 to October
2023
I have experience and skills in information
technology, including high proficiency in MS -Remote configuration of IP phones and softphones for
Office/Libre Office. Understanding of hardware and customers.
configuration of network equipment such as -Work with Asterisk (connecting numbers and writing
routers, switches, IP phones. configurations).
I have skills in working with a Linux terminal and -Solving clients' technical issues by phone, email and ticketing
some aspects of Powershell, as well as diagnosing system.
-Install, configure and diagnose network equipment
and solving problems with PC hardware.
-Training clients to use the telephone system.
During my year of work at Binotel, I gained a lot of
-Remote maintenance and diagnostics of customer equipment
knowledge about virtual telephony and computer
problems.
networks. At Unitalk, I improved my knowledge and
gained important experience with VoIP. I have a
great desire to improve my skills in the field of TECHNICAL SUPPORT SPECIALIST L1
networking technologies further. Also proovde my Unitalk technical support | October 2023 to April 2024
skills as a System Administator at CITYSTAFF and
ready to keep be a System Administator. -Initial configuration of client devices.
-Remote configuration and diagnostics of client equipment.
-Monitoring of global issues.
-Solving technical problems and consulting clients via chat,
EDUCATION ticketing system, e-mail and phone.
WYŻSZA SZKOŁA BEZPIECZEŃSTWA -Testing system performance and functionality.
-Writing instructions for technical support
WEWNĘTRZNEGO W ŁODZI.
I have an incomplete bachelor's degree in psychology.
L2 TECHNICAL SUPPORT SPECIALIST
I am not currently studying.
Phonet technical support | April 2024 to August 2024

-Deploying PBXs to clients
HARD SKILLS: -Initial configuration of client devices.
Experience with Linux/Unix; -Remote configuration and diagnostics of customer equipment.
In-depth knowledge of hardware; -Solving technical problems and consulting customers through
Setting up network equipment such as routers, the ticket system.
switches, FXS gateways, FXO gateways, GSM -Writing instructions for technical support
gateways, IP phones; -Creating technical requests for rework
Knowledge in the field of network technologies;
Basic skills in Linux terminal and partially Powershell;
SYSTEM ADMINISTRATOR
Confident understanding of PC hardware and ability to
diagnose and resolve problems; CITYSTAFF Company | August 2024 to December 2024
High proficiency in MS Office/Libre Office;
-Customize computers
Experience with Adobe Photoshop.
-Work with Microsoft Active Directory
-Diagnostics of systems under Windows
SOFT SKILLS: -Diagnosis of computer hardware
Quick learning of new skills -Setting up Vlan, VPN servers, protocols
English language skills at B2 level -Support, configuration of servers and hypervisors Windows
Excellent communication skills
server, Hyper-v, vsphere esxi
Ability to easily understand customer needs
Calmness in critical situations under pressure
Diplomatic nature
ABOUT ME
I like to ride road and fixed-gear bikes, I'm fond of assembling
CONTACT INFORMATION and upgrading my bikes, I'm interested in foreign languages,
Phone: [open contact info](look above in the "contact info" section) especially Japanese (I studied it for two years), I like the topic of
E-mail: [open contact info](look above in the "contact info" section) PC hardware and new gadgets, I play the arcade rhythm game
Telegram: https://t.me/ladislav_hughes
Pump It Up, and in my free time I study psychology and do
Linkedin: [open contact info](look above in the "contact info" section)
8a232232b/ volunteering.