Зінаїда

Zina Robert
HRIS & HR Operations Specialist | administration | SLA-Driven Analysis | Data Quality
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Prague

SUMMARY SKILLS

HRIS and HR Operations Specialist with 5+ years of experience supporting HR SLA & KPI Management
service delivery, data quality, and process execution across international,
high-volume environments. Experienced in SLA-driven analysis, HR data
management, cross-functional coordination, stakeholder training, and Process Documentation
knowledge transfer across multiple countries. Skilled in maintaining accurate
employee records, supporting mass transactions, improving operational Knowledge Transfer
consistency, and working with Workday, SAP, and SuccessFactors to
strengthen service reliability and HR operations. Service Delivery Support HRIS Workday

EXPERIENCE SAP SuccessFactors Excel Power BI
HRIS consultant
Freelance 01/2025 - 04/2026 France ServiceNow Salesforce
• Mapped and adapted HR processes for digital transfer.
• Managed the migration preparation of employee data and HR records. Data Management Process Improvement
• Ensured data integrity and compliance during the cross-border transfer.
SOP Development Stakeholder Training
HR Data Analyst
Carrier 10/2021 - 08/2024 Prague Operational Accuracy
• Delivered SLA-driven support for Workday processes across multiple
countries and 1,000+ employees, consistently ranking among the top team High-Volume Transaction Support
performers for service quality and responsiveness.
• Trained managers, HRBPs, and 10+ new team members on system
transactions, process requirements, and best practices, strengthening SQL (basic)
knowledge transfer and service continuity.
• Created SOPs and knowledge materials that improved process
standardization, documentation quality, and team-wide consistency in PROJECTS
service delivery.
• Executed large-scale mass transactions for employee and organizational Cross-System Payroll Validation Filter
updates across records with 99%+ accuracy, supporting reliable operations (Carrier)
and timely downstream processing. • Led collaboration with IT and Payroll teams to
implement a validation filter for mass salary
People Operations Specialist uploads, enabling earlier error detection and
Johnson & Johnson 04/2021 - 09/2021 Prague improving payroll data quality before processing.
• Acted as the primary contact for leave and absence queries in the French
market, supporting employees while maintaining timely and accurate case CERTIFICATIONS
resolution.
• Maintained high accuracy across employee cases and operational Human Resource Diploma
workflows, contributing to dependable service delivery and compliance Center of Excellence
with process standards.
• Coordinated closely with HR and Payroll teams to resolve leave-related Diploma in French Language (C1 Level)
issues and keep cross-functional processes running smoothly. University of La Rochelle
• Supported process improvement initiatives that increased operational
efficiency and improved the employee support experience.
LANGUAGES
Global HR Data Entry Specialist English Fluent
ADP 11/2019 - 08/2020 Prague
• Maintained data integrity between SuccessFactors and SAP, ensuring French Proficient
accurate employee records across global operations and dependable
downstream processing. Czech Intermediate
• Investigated and resolved HR data discrepancies, strengthening audit
readiness, operational accuracy, and issue resolution workflows. Ukrainian Native
• Supported system implementation and data migration activities by
validating records and helping ensure smooth transition execution. Russian Native
• Built a reputation for detail-oriented execution and reliable support in high-
volume, process-sensitive environments.
INTERESTS

Psycho-Neuroscience
EDUCATION

Master's Degree, English Language Philology Literature
Kiev National Linguistic University Art
2003 - 2008
History

Technology