Андрей

Andrii Holovatenko

Personal

Name Andrii Holovatenko
Address Bucha
Phone number [open contact info](look above in the "contact info" section)
Email [open contact info](look above in the "contact info" section)
Date of birth 16-12-2001
Gender Male

Profile

Young and experienced in the networking sector. Independent, fast learner, efficient, and capable of
handling any task or challenge. Looking for an opportunity to grow in a new area of testing and become
highly proficient in it.

Work experience

Technical Support Engineer Sep 2021 - May 2022
I-lan LLC (Internet Service Provider), Irpin
Provided customer support via phone and in-office.
Configured customer equipment (routers, IPTV set-top boxes, smart TVs, etc.) both remotely and onsite.
Participated in new customer installations (assisting field technicians).
Strengthened understanding of network topologies and the OSI model.
Trained new employees; created scripts and workflow guides for internal use.

Technical Support Engineer Jun 2022 - Mar 2023
Best (Internet Service Provider), Irpin
Provided technical support via phone.
Assisted with new customer installations alongside field technicians.
Monitored network infrastructure using Zabbix and Nagios.
Hands-on with switches (DCN, Raisecom, D-Link, Foxgate ) and BDCOM GPON/EPON OLT stations .
Trained new support staff.

Network Monitoring & B2B Support Engineer Mar 2023 - Jul 2023
DataGroup (Internet Service Provider), Kyiv
Delivered B2B customer support via phone.
Monitored network systems using Zabbix, Nagios, Grafana, and Cacti.
Experience with protocols: HTTP, FTP, SMTP, TCP, UDP, IPv4, ICMP, Ethernet .

Technical Support Engineer & Integration Support Engineer Sep 2023 - Present
I-lan LLC, Irpin
Provided customer support via phone and in‑office.
Tracked and documented bugs across internal systems.
Worked with Telegram bots for automatic registration of newly detected network equipment.
Tested new features and updates in CRM and billing systems, including Userside and Ubilling.
Provided feedback to developers to ensure system stability and functionality.
 Education and Qualifications

Junior Specialist Diploma in Computer Engineering Sep 2017 - Jun 2021
Irpin Vocational College of NUBiP of Ukraine, Irpin, Irpin

Bachelor’s Degree in Computer Engineering Sep 2021 - Jul 2024
National University of Life and Environmental Sciences of Ukraine (NUBiP), Irpin

Skills

OS Windows
Experienced

Debian
Skillful

MS Office
Experienced

PowerShell/Cmd
Skillful

Postman
Intermediate

SoapUI
Intermediate

GitHub
Beginner

Jira/Trello
Skillful

SQL
Intermediate

Chrome Dev tools
Skillful

OSI
Experienced

Interests

Gaming, Cooking, Sport

Courses

Cisco Network Academy – Safer Internet Sep 2022 - Jul 2022
Cisco Networking Academy
Completed courses via Cisco Networking Academy:
IoT (Internet of Things)
CyberSecurity Essentials
Safer Internet Day
Cisco Networking Essentials (NRD)
 Achievements

Successfully self‑organized and independently studied the fundamentals of QA, expanding my expertise
beyond networking into a completely new field.
Demonstrated strong self‑discipline and initiative by mastering new tools, testing processes, and
workflows without formal training.
Applied newly acquired QA knowledge to real‑world tasks such as bug tracking, system testing, and
process improvement.

Languages

Ukranian
Native

Russian
C2

English
Beginner