Contact information

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Work experience

Sales representative

from 06.2022 to 07.2023 (1 year 1 month)
Achieve Test Prep (Education and science)

Sales assistant

from 03.2021 to 02.2022 (11 months)
ABC Retail & Services, Дистанційно (Роздрібна торгівля)

Assisted customers in choosing the right products based on their needs, often upselling complementary items and increasing order value.

Communicated with English-speaking clients via phone, chat, and email, providing product recommendations and support.

Maintained knowledge of product features and benefits to effectively present and sell to customers.

Recorded inquiries and sales in CRM software and worked with the sales team to meet monthly targets.

Education

Taras Shevchenko National University of Kyiv

Computer Science, Kyiv
Higher, from 2018 to 2022 (4 years)

Knowledge and skills

• MS Office
• MS Excel
• Fast typing
• The first line of support
• Adaptability
• Punctuality
• Receiving incoming calls
• Copywriting
• Zendesk
• Trello
• Management of CRM
• Documentation management
• Leadership
• Team management
• B2B Sales
• HubSpot
• Sales management
• Проведення зустрічей в Zoom
• Розвиток Telegram-каналів

Language proficiencies

English — fluent