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Sales manager, customer support representative, English Educator
- Considering positions:
- Sales manager, customer support representative, English Educator, Клієнт-менеджер, English teacher, Development manager, Dispatcher, Broker, Logistics coordinator, Trader, HR manager, Командир відділення
- City of residence:
- Uzhhorod
- Ready to work:
- Remote
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ALUKO TAYO ZACCHEUS
CV PERSONAL STATEMENT
I am an enthusiastic and driven professional with 7+ years of experience providing exceptional customer service and exceeding sales goals in a retail environment. I am a skilled communicator and problem solver with demonstrated experience leading a team of 15 associates and leveraging patience and professionalism to reduce customer escalation rates and boost customer retention. I am a highly motivated and skilled customer service representative, handling in calls and outcalls customer communication via phone, email, chat, and the media space. I have the utmost confidence in providing pin point and up-to-date guidance to customers with my strong technical knowledge and a robust understanding of financial services.
WORK EXPERIENCE
NEXT LEEDS
CUSTOMER SUPPORT ASSOCIATE JULY 2024 - DECEMBER 2024
• Direct a cross-functional team of 15+ customer service associates and representatives while setting personal and team sales goals.
• Improved customer shopping experience by streamlining returns and refund processes, increasing satisfaction rate by 35%.
• Collaborate with the supervisor to train associates on how to handle escalated problems, reducing customer escalation rate by 15%.
• Onboarded and mentored 4 new customer service representatives, receiving glowing feedback on management style in all cases.
WORK DUO, LEEDS
CUSTOMER SUPPORT REPRESENTATIVE May 2022–JULY 2023
• Attended and responded to 75+ calls daily from customers regarding product usage, billing issues, and company information.
• Provided information and responded to product/service queries in a courteous manner, enhancing new customer NPS scores by 12%.
• Maintained 99% service rate and <3% abandonment rate for the department.
• Logged customer orders using Lime, ensuring data entry was consistent and error-free.
• Processed refunds and made billing adjustments based on information from billing.
HORIZON, LEEDS
CUSTOMER SUPPORT REPRESENTATIVE JAN 2019
• Played a key role as part of a 10-member team in maintaining an organised and customer-friendly store.
• Met and exceeded all assigned sales goals, increasing sales growth by 20% in 12 months.
• Achieved Customer Service Associate of the Year Award.
SIMPLY-CONTACT UA:CUSTOMER SUPPORT REPRESENTATIVE (APRIL 2019- SEPTEMBER 2020)
● Assisted customers make reservations for their trip to destinations over the world. Also assisted in making changes and also informed customers of all schedule changes by the airline that will impact their travel plans.
● Maintain working knowledge of all travel services, ensuring information given to customers is accurate, up-to-date, and relevant.
● Ensure 100% customer satisfaction as a 3-time overachiever always exceeding efficiency metrics and issue resolution targets.
● Navigate multiple software applications and technologies simultaneously hence demonstrating success in streamlining workflows and increasing output, as evidenced by a 20% increase in daily tasks completed and a 15% reduction in average handling time.
● Demonstrate ownership in documenting and resolving customer issues, and escalating unresolved issues.
CUSTOMER SERVICE REPRESENTATIVE - TIXEE CENTRAL INVESTMENT COMPANY 2018- 2020
● Assisted customers in creating their trading accounts and resolving all platform related issues including but not limited to password recovery, account funding & withdrawals.
● Managed over 100 daily inbound customer communications via phone, email, chat, and social media with an average response time of less than 5 minutes resulting in a customer satisfaction rating of 95%, as measured by Internal Feedback Survey.
SALES MANAGER - MGM GROUP OF COMPANIES
MAY 2018 - OCTOBER 2018
● Building Customer Relationships.
● Successfully managing the sales team to achieve growth and hit sales targets.
● Demonstrating strong business sense and industry expertise.
EDUCATION
BSc (HONS) INFORMATICS/COMPUTER SCIENCE.
WORKSHOP :
Relevant Modules: Management Research and Analysis, Managing in the Digital Workplace, Operations and Supply Chain Management, Leadership in Organisations, Strategic Management
Dissertation Title: Implementation of Effective Sales Strategies
LIVINGSTONE MODEL COLLEGE 2007- 2011
A-Levels: Maths (A), French (A), English (A)
GCSEs: 10 Grades 9–4 including Maths, English, and ICT
KEY SKILLS
HOBBIES & INTERESTS
CV PERSONAL STATEMENT
I am an enthusiastic and driven professional with 7+ years of experience providing exceptional customer service and exceeding sales goals in a retail environment. I am a skilled communicator and problem solver with demonstrated experience leading a team of 15 associates and leveraging patience and professionalism to reduce customer escalation rates and boost customer retention. I am a highly motivated and skilled customer service representative, handling in calls and outcalls customer communication via phone, email, chat, and the media space. I have the utmost confidence in providing pin point and up-to-date guidance to customers with my strong technical knowledge and a robust understanding of financial services.
WORK EXPERIENCE
NEXT LEEDS
CUSTOMER SUPPORT ASSOCIATE JULY 2024 - DECEMBER 2024
• Direct a cross-functional team of 15+ customer service associates and representatives while setting personal and team sales goals.
• Improved customer shopping experience by streamlining returns and refund processes, increasing satisfaction rate by 35%.
• Collaborate with the supervisor to train associates on how to handle escalated problems, reducing customer escalation rate by 15%.
• Onboarded and mentored 4 new customer service representatives, receiving glowing feedback on management style in all cases.
WORK DUO, LEEDS
CUSTOMER SUPPORT REPRESENTATIVE May 2022–JULY 2023
• Attended and responded to 75+ calls daily from customers regarding product usage, billing issues, and company information.
• Provided information and responded to product/service queries in a courteous manner, enhancing new customer NPS scores by 12%.
• Maintained 99% service rate and <3% abandonment rate for the department.
• Logged customer orders using Lime, ensuring data entry was consistent and error-free.
• Processed refunds and made billing adjustments based on information from billing.
HORIZON, LEEDS
CUSTOMER SUPPORT REPRESENTATIVE JAN 2019
• Played a key role as part of a 10-member team in maintaining an organised and customer-friendly store.
• Met and exceeded all assigned sales goals, increasing sales growth by 20% in 12 months.
• Achieved Customer Service Associate of the Year Award.
SIMPLY-CONTACT UA:CUSTOMER SUPPORT REPRESENTATIVE (APRIL 2019- SEPTEMBER 2020)
● Assisted customers make reservations for their trip to destinations over the world. Also assisted in making changes and also informed customers of all schedule changes by the airline that will impact their travel plans.
● Maintain working knowledge of all travel services, ensuring information given to customers is accurate, up-to-date, and relevant.
● Ensure 100% customer satisfaction as a 3-time overachiever always exceeding efficiency metrics and issue resolution targets.
● Navigate multiple software applications and technologies simultaneously hence demonstrating success in streamlining workflows and increasing output, as evidenced by a 20% increase in daily tasks completed and a 15% reduction in average handling time.
● Demonstrate ownership in documenting and resolving customer issues, and escalating unresolved issues.
CUSTOMER SERVICE REPRESENTATIVE - TIXEE CENTRAL INVESTMENT COMPANY 2018- 2020
● Assisted customers in creating their trading accounts and resolving all platform related issues including but not limited to password recovery, account funding & withdrawals.
● Managed over 100 daily inbound customer communications via phone, email, chat, and social media with an average response time of less than 5 minutes resulting in a customer satisfaction rating of 95%, as measured by Internal Feedback Survey.
SALES MANAGER - MGM GROUP OF COMPANIES
MAY 2018 - OCTOBER 2018
● Building Customer Relationships.
● Successfully managing the sales team to achieve growth and hit sales targets.
● Demonstrating strong business sense and industry expertise.
EDUCATION
BSc (HONS) INFORMATICS/COMPUTER SCIENCE.
WORKSHOP :
Relevant Modules: Management Research and Analysis, Managing in the Digital Workplace, Operations and Supply Chain Management, Leadership in Organisations, Strategic Management
Dissertation Title: Implementation of Effective Sales Strategies
LIVINGSTONE MODEL COLLEGE 2007- 2011
A-Levels: Maths (A), French (A), English (A)
GCSEs: 10 Grades 9–4 including Maths, English, and ICT
KEY SKILLS
HOBBIES & INTERESTS
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The candidate's resume is posted at https://www.work.ua/resumes/13408414/