Daniella

DANIELLA OYENIRAN

Contact Information

• Phone: [open contact info](look above in the "contact info" section)

• Address: Sofiivska Borshchahivka, Raiduizhna St., 88

• Email: [open contact info](look above in the "contact info" section)

ABOUT ME

I am a stress-resistant, and goal-oriented person who easily adapts to new environments and
quickly acquires new skills. I have a strong interest in learning foreign languages and exploring
cultures through travel. In my free time, I enjoy drawing, which helps me develop creative
thinking and attention to detail. I am always striving for self-improvement and seeking new
opportunities for growth.
LANGUAGES

English 7/10

Українська 10/10

Русский 10/10

Türkçe 5/10

WORK EXPERIENCE

Odeon Tours

Tour Guide|2019 рік

I worked as a tour guide in Turkey, providing high-quality service to travelers from various
countries. My responsibilities included meeting tourists at the airport, assisting with transfers
to hotels, and ensuring a smooth and comfortable journey. I provided detailed information
about local culture, history, and attractions, making each transfer both informative and
enjoyable.

In addition, I managed group coordination, handled unexpected situations professionally, and
maintained excellent communication with both clients and local service providers. My ability
to work under pressure, adapt to different needs, and deliver outstanding customer service
helped create a positive experience for tourists.

This role enhanced my interpersonal skills, problem-solving abilities, and knowledge of
Turkey’s tourism industry, making me a confident and experienced professional in the field.

Colins
Cashier |2020-2021

I worked as a cashier and assistant manager in a clothing store, ensuring smooth daily
operations and excellent customer service. My responsibilities included processing
transactions, handling cash and card payments, managing refunds and exchanges, and
maintaining accurate financial records.

As an assistant manager, I helped with inventory control, visual merchandising, and staff
coordination. I assisted in training new employees, organizing promotions, and ensuring the
store met sales targets.

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This role enhanced my leadership, problem-solving, and organizational skills, as well as my
ability to work in a fast-paced retail environment while delivering outstanding customer
service.

Duty Free Kyiv

Sales consultant |2021-2022

I worked as a sales consultant in the fashion department of a duty-free store, assisting
international travelers in selecting high-end clothing, accessories, and luxury brands. My
responsibilities included welcoming customers, providing expert advice on products, and
ensuring a premium shopping experience. I also handled transactions, maintained stock
organization, and contributed to visual merchandising to enhance product appeal. Given the
international clientele, I effectively communicated in different languages and adapted to
diverse customer needs.This experience strengthened my sales techniques, customer service
skills, and ability to work in a fast-paced, multicultural environment, ensuring high customer
satisfaction and increased sales performance.

BUBIBO

Customer Support |2024-2025

As a Customer Support Manager working remotely, I provided a high level of customer service
by addressing inquiries and resolving issues efficiently. My responsibilities included
responding to customer requests via email and chat, offering consultations, and assisting
with technical problems.

I successfully handled conflict resolution, ensuring customer satisfaction and contributing to
increased loyalty and a positive brand image. My goal was always to maintain effective
communication and meet customer needs, creating a seamless and supportive experience.

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EDUCATION

Associate Degree (Humanities)

Kyiv College of Hotel, Restaurant, and Tourism Business, Kyiv

2020

Field of Study: Hotel and Restaurant Management

• Bachelor’s Degree

Kyiv National University of Trade and Economics, Kyiv

2023

Field of Study: Hotel, Restaurant, and Tourism Business

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