Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/13432054/

Work experience

People & Operations manager

from 09.2021 to 04.2026 (4 years 8 months)
SC adidas Ukraine, retail, Львів (Роздрібна торгівля)

Led and developed a team of 16 employees in a high-performance retail environment.
- Managed full store operations, commercial processes, and KPI achievement.
- Conducted recruitment processes including sourcing, interviewing, and hiring decisions.
- Led onboarding, adaptation, and continuous employee development processes.
- Conducted one-to-one meetings, monthly performance dialogues, and coaching sessions.
- Delivered training programs focused on sales performance, customer experience, and team development.
- Participated in assessment centers and talent development initiatives.
- Contributed to regional leadership pipeline development by hiring and developing future managers.
- Improved business indicators and store performance in assigned locations.

Team Captain

from 03.2020 to 09.2021 (1 year 7 months)
Adidas Ukraine, Харків (Роздрібна торгівля)

- Supported store leadership and daily operational processes.
- Coordinated team performance during shifts.
- Participated in onboarding and coaching of new employees.
- Supported sales growth and customer experience standards.

Senior Service Specialist

from 05.2019 to 03.2020 (11 months)
Adidas Ukraine, Харків (Роздрібна торгівля)

Sales, customer service, coaching.

Service Specialist

from 10.2017 to 05.2019 (1 year 8 months)
Adidas Ukraine, Харків (Роздрібна торгівля)

Sales and Customer service.

Education

Харківський національний економічний університет імені Семена Кузнеця

Управління персоналом та економіка праці, Харків
Higher, from 2013 to 2018 (5 years)

Additional education and certificates

Inclusive Hiring Training - Line Manager / HR Business Partner.

2024

Data Analyst Basic + AI

2026

Knowledge and skills

• Управління персоналом
• Управлінські навички
• Коучинг
• Інтервʼювання
• Підбір персоналу для рітейлу
• Проведення тренінгів
• Організація роботи персоналу
• Організаторські здібності
• Розробка плану навчання
• Онбординг персоналу
• Лідерство

Language proficiencies

• Ukrainian — fluent
• English — average