Walid

Walid Bichri
📍 Remote | ✉️ [open contact info](look above in the "contact info" section) | 📞 [open contact info](look above in the "contact info" section)
Customer Support Specialist
Multilingual Support | CRM & Ticketing Systems | Technical Troubleshooting
EDUCATION
B.S. COMPUTER SCIENCE, 2023 - 2027 High School Diploma in Physical Sciences (With Honors)
Al Akhawayn University in Ifrane Les Ecoles de la Chaouja, Settat | 2023

TECHINCAL SKILLS
LANGUAGES/TOOLS/SOFT SKILLS
Fluent in English (C1 – Business Proficiency), French (Intermediate), Arabic (Native)
CRM Tools (Trello, Asana), Remote Support Tools
Outbound Communication, Conflict Resolution, Multitasking, Time Management

PROFESSIONAL EXPERIENCE
CUSTOMER SUPPORT SPECIALIST | FREELANCE (FIVERR) | MARCH 2022 - DECEMBER 2024

Delivered multilingual customer support via chat/email for 15+ Twitch streamers, resolving 50+ daily technical issues
(OBS setup, sync errors) with 95% satisfaction.
Created FAQ and response templates, reducing repetitive inquiries by 30%.
Boosted viewer retention by 25% through live Q&A engagement and proactive troubleshooting.

DOMAIN NAME SELLER | SELF-EMPLOYED | JANUARY 2023 - APRIL 2024

Acquired clients via 200+ weekly outreach campaigns (email/phone), achieving a 15% conversion rate.
Managed 300+ leads and transactions with 100% accuracy using Trello/Asana.

CERTIFICATIONS
SOLIYA CONNECT PROGRAM CERTIFICATE | FALL 2023

Advanced cross-cultural communication and conflict resolution training. Collaborated with global teams across 8 time
zones.
ENGLISH LANGUAGE PROFICIENCY (C1 LEVEL)
Certified in business communication, academic writing, and presentation skills.
HUBSPOT: WORKING WITH A TICKETING SYSTEM

Completed hands-on project for managing ticketing systems, authorized by Coursera Project Network

CREATE CUSTOMER SUPPORT DATA WITH GOOGLE SHEETS

Gained proficiency in organizing and analyzing customer support data using Google Sheets.

PERSONAL PROJECTS

Language Learning:
Strengthened English fluency (C1 – Business Proficiency) through daily communication in customer support, live
chat, and email interactions with international clients.
Tech DIY Projects:
Set up optimized remote support environments using Windows 11 and headset configurations. Assisted Twitch
streamers with OBS setups and troubleshooting technical sync issues.
Creative Writing & Communication:
Authored customized FAQs, response templates, and troubleshooting guides that improved customer resolution
rates and reduced repetitive inquiries by 30%.