Timothy

Timothy Ifeoluwa Falade
Email: [open contact info](look above in the "contact info" section) | Phone: [open contact info](look above in the "contact info" section)

Professional Summary
Enthusiastic medical doctor combining clinical experience with strong skills in teaching and customer service. Skilled in patient care, effective communication, and team collaboration, bringing a unique blend of medical knowledge and interpersonal expertise to diverse
professional settings.
Work Experience

• Customer Service Representative

Wizzair

2020-2026

* Delivered exceptional customer service via phone, email, live chat, and face-to-face interactions.
* Assisted customers with bookings, ticket changes, baggage enquiries, and travel information.
* Resolved customer complaints efficiently, ensuring high customer satisfaction.
* Processed refunds, rebookings, and service requests in line with company policies.
* Maintained accurate customer records and managed support cases using Zendesk and Salesforce CRM.
* Utilised Microsoft Office Suite (Excel, Word, Outlook) to prepare reports, maintain documentation, and support daily operations.
* Collaborated with cross-functional teams to ensure efficient service delivery and issue resolution.

● Intern Medical Doctor
University of Medical Sciences Ondo, Akure Facility
2023 – 2024
- Participated in patient diagnosis, treatment, and ward rounds under senior supervision.
- Assisted in minor surgical procedures and emergency care.
- Educated patients and families about treatment plans and preventive care.
- Maintained accurate patient records and collaborated with multidisciplinary healthcare teams.
● English Tutor Mr English
2020 – 2022
- Taught English grammar, vocabulary, reading, and writing to students of various proficiency levels.
- Developed personalized lesson plans and provided targeted feedback to students.
- Conducted speaking and listening sessions to enhance conversational fluency.
- Prepared students for English proficiency tests and school exams.
● Customer Service Manager Mr Bright Finances
2016 – 2018
- Led a customer service team in handling client inquiries and resolving service issues.
- Trained and mentored junior staff to enhance communication and service delivery skills.
- Designed customer feedback systems to improve satisfaction rates.
- Acted as liaison between clients and finance officers to ensure seamless transactions.

Education
Master of Medicine (M.D.)
Dnepropetrovsk State Medical University — 2022

Bachelor of Science in Biochemistry
Federal University of Agriculture, Abeokuta — 2015

Skills
• Microsoft Excel
• Salesforce CRM
• Patient Care
• Interpersonal Communication
• Lesson Planning and Teaching

Languages
• English (Fluent)

Certifications & Awards
• Award of Excellence — Dnepropetrovsk State Medical University (2022)