Інна

Inna Tuchak
Calgary, Alberta T2B 0W3 | 368-995-7303 | [open contact info](look above in the "contact info" section)

PROFILE SUMMARY
• 1.5+ years experiencein customer service
• Proficient in PowerPoint and Microsoft Word
• Excellent active listening skills with the ability to rephrase complex information into aneasy and simple format for customers to understand

COORE COMPETENCIES
Time Management
Active listening
Stress Management
Interpersonal and Communication Skills
Team Player

RELEVNANT WORK EXPEREINCE
Private English Teacher | Customer Service,Sep 2021- Jan 2023
Ukraine
documentation creation, preparing material for presentations, research and planning, providing resources and information, identify and access customer needs to achieve success, build customer relations and generate leads to increase customer base, solve problems and handle complaints in a patient and calm manner, maintain customer records and update changes as needed, follow up with customers following company communication procedures, try to exceed customer expectations for service to maintain customer retention.
Journalist(making news), Dec 2020-Jan 2021
Ukraine
providing accurate and complete information, seek out primary sources, communicating to people over the phone and in person, interviewing experts, gathering first-hand accounts of events.
EDUCATION
Bachelor’s Degree of Economics of Enterprise, July 01, 2016
Frankivsk National Technical University of Oil and Gas, Ukraine

Bachelor’s Degree in Journalism, June 30, 2018
Lviv Polytechnic National University, Ukraine

ADDITIONAL SKILLS/EXPERIENCE
• Organizational skills
• Typing skills
• Child care and entertainment skills

VOLUNTEER WORK EXPEREINCE, Jan 2020- Jan 2023
In Ukraine Catholic Church of St. Josaphat to pack gifts or food for children and people in need, visiting them on Santa Nicholas day or Ester days. Also in Caritas delivery food for people in need, visiting seniors.