Юрій

Iurii Gubarcov

14B Oleksandra Dovjenka street, Kyiv, Ukraine 08298 • Cell: [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)

Professional Summary
As a result-driven manager with extensive experience in process improvement and documentation, I bring a wealth of
skills and expertise to the table. I specialize in the implementation, analysis, and troubleshooting of information systems,
making me technology-savvy and adept at quickly adapting to new environments and technologies. My first-rate
communication and collaboration skills enable me to lead and work effectively with diverse groups.
Throughout my career, I have honed my management expertise and IT skills, continuously advancing through experience
and self-development. As a flexible, reliable, and adaptable team player, I thrive in dynamic environments and consistently
meet necessary requirements. Additionally, my ability to prioritize tasks during high workload peaks and efficiently
manage resolutions within the Scrum process further underscores my proficiency and dedication.
Skills
 Expertise in IT service operations and critical situations management.
 Expertise in ticket management and knowledge-based systems (JIRA, Confluence).
 Utilizing monitoring and data visualization tools (PRTG, Kibana).
 Experience in maintaining company Docs portal.
 Experience in RDBMS - data query, manipulation, definition languages: T-SQL, SQLite.
 Project management.
 Team management.
Work History
Manager, OPS Systems administration, 02/2021 to present
Infrascale Inc. – Kyiv, Ukraine
• Conducted candidate interviews and documented interview notes.
• Utilized Scrum framework to organize and manage OPS team activities.
• Actively managed backlog on a day-to-day basis.
• Developed and managed escalation schedules, duty schedules, and overtime registers.
• Planned and reviewed sprints regularly.
• Created and detailed tasks and epics, leveraging team expertise.
• Conducted semi-annual assessments for a 8-member team.
• Set and reviewed team member goals biannually.
• Implemented standardized rules, workflows, and review processes in OPS Jira projects.
• Integrated Insight as the primary asset management system for the company.
• Authored comprehensive documentation on Jira projects and other critical processes, such as spare management and
naming conventions.
Team Lead, OPS Shift Engineers, 05/2018 to 02/2021
Infrascale Inc. – Kyiv, Ukraine
• Spearheaded data collection initiatives for work performance evaluation, boosting team efficiency.
• Contributed to the development of regulatory documents, creating guides for new systems implementation.
• Conducted biannual performance assessments for a 6-member team, fostering continuous improvement.
• Set and monitored semi-annual goals for team members, driving productivity and accountability.
• Led candidate interviews and meticulously documented interview notes for informed decision-making.
• Designed and implemented a bonus distribution system, enhancing team motivation through fair reward allocation.
• Developed a strategic shift admin team working schedule, significantly increasing team productivity.
• Organized recurring training sessions to elevate the average competence level of the shift admin team.
OPS Shift Engineer, 11/2015 to 05/2018
Infrascale Inc. – Kyiv, Ukraine
• Monitored operation and performance of devices using PRTG.
• Investigated, diagnosed, and resolved operational events, alarms, and incidents.
• Escalated incidents and service requests when necessary.
• Created tickets on Data Center Portals for HDD/SSD replacements, network or device issues, and inventories.
• Maintained response and resolution of cases/tickets in queue.
• Addressed and fulfilled standard service requests.
• Applied patches, updates, and upgrades to servers, workstations, and stored images.
• Deployed Virtual Secondary Appliances.
• Maintained operational documentation, including knowledgebase articles.
• Actively participated in the “iSCSI to CIFS migration” project.
System Administrator, 01/2011 to 11/2014
ICS Stati-Market SRL – Chisinau, Moldova
• Managed configuration, installation, and administration of network infrastructure for Central Office and nine shops.
• Deployed Stati-Market SRL domain, configuring complete network infrastructure including mail server, firewall, main
router, and workstations.
• Implemented peripheral hardware installations, providing desktop, configuration, and phone support for software and
hardware issues.
• Installed and configured routers, switches, and cabling.
• Monitored printers, upgraded firmware, and installed other peripherals.
• Deployed Central Office network infrastructure.
• Provided comprehensive IT support for users.
• Contributed to the “Transition of Main Office” project.
IST-specialist, 08/2008 to 10/2010
ICS Mary Kay Moldova Limited SRL – Chisinau, Moldova
• Utilized ITSM to document network infrastructure changes and track activities.
• Purchased, configured, and implemented peripheral hardware installations.
• Provided comprehensive desktop, configuration, and phone support for software/hardware.
• Configured, installed, and administered network infrastructure, telecommunication systems (Siemens HiPath 3000,
OptiPoint 500), and VME Pro voicemail systems.
• Installed and configured switches and cabling.
• Monitored printer status, upgraded firmware, and handled peripheral installations.
• Successfully administered the local corporate website (www.marykay.md).
• Contributed to the “Transition to Local Currency” project.
• Configured and managed the backup system for data at ICS Mary Kay Moldova.
• Participated in the E-commerce implementation at Mary Kay Moldova.
Telecommunication engineer, 04/2007 to 08/2008
SE Registru – Chisinau, Moldova
• Configured, installed, and partially administered network infrastructure and telecommunication systems.
• Implemented mainframe and peripheral hardware installations, providing desktop, configuration, and phone support for
software and hardware.
• Successfully performed full installations of routers, switches, hubs, telecommunication systems, and related cabling.
• Played a key role in VPN implementation to connect territorial offices to a unified telephone system.
• Renewed information services by MDI using SvMi-8E (Voicemail for Samsung OfficeServ series).
Education
“State University of Moldova”, Diploma, Finances and Accounting (2007) – Chisinau, Moldova
“State University from Tiraspol”, Diploma, Mathematics and Informatics(2003) – Chisinau, Moldova

Certifications
IT Project Management Web Academy, Kyiv, Ukraine (2022-01-11)