Юрій

Iurii Gubarcov
14B Oleksandra Dovjenka street, Kyiv, Ukraine 08298 • Cell: [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)

Professional Summary
A result-driven manager with extensive experience in the process improvement and documentation. In-depth expertise in the
implementation, analysis, troubleshooting of information systems .Technology savvy self-starter, adept at moving into new
environments and extrapolate from existing experience to quickly adapt to new technologies fluently. Possess first-rate
communication and collaboration skills to lead and work in concert with diverse groups effectively. Having developed
management expertise concerning major with IT skills acquired as experience and continuous self-development. A team player
with strong communication skills who is flexible, reliable, and adaptable to dynamic environments that helps me to satisfy
necessary requirements. Experienced in prioritizing tasks during high workload peaks and managing the resolutions of issues
within the Scrum process.

Skills
• Expertise in IT service operations and critical situations management.
• Expertise in ticket management and knowledge-based systems (JIRA, Confluence).
• Utilizing monitoring and data visualization tools (PRTG, Kibana).
• Experience in maintaining company Docs portal.
• Experience in RDBMS - data query, manipulation, definition languages: T-SQL, SQLite.
• Soft skills.

Work History

Manager, OPS Systems administration, 02/2021 - present
Infrascale Inc. – Kyiv, Ukraine
Conducted interviews with candidates;
Wrote interview notes afterwards;
Used Scrum process to organize and track OPS team work;
Worked with backlog day-by-day;
Completed escalation schedules, duty schedules, overtimes register;
Planned and reviewed sprints;
Created, described tasks and epics (using team members expertise or not);
Carried out of regular 6-monthly assessments (6 team-members);
Set and reviewed goals for the team-members every 6 months.

• Implemented the set of rules, workflow and review process in OPS Jira-project to establish the right way of task
handling.
• Implemented Insight as a main asset management system in company.
• Created a lot of documentation regarding Jira projects and any other processes (Spare management, name convention,
for example)

Team Lead, OPS Shift Engineers, 05/2018 - 02/2021
Infrascale Inc. – Kyiv, Ukraine
 Organized the collection of information on the amount of work performed to evaluate the team’s work;
Participated in the development of regulatory documents - described the existing processes, created guides for the newly
implemented systems;
Carried out of regular 6-monthly assessments (6 team-members);
Set goals for the team-members every 6 months;
Conducted interviews with candidates;
Wrote interview notes afterwards.

• Developed a bonus system (which allowed to distribute the bonus payments between team members);
• Developed the shift admin team working schedule to increase the overall team productivity;
• Organized recurring training sessions to increase shift admins team average competence level;

OPS Shift Engineer, 11/2015 - 05/2018
Infrascale Inc. – Kyiv, Ukraine
Monitored operation and application devices for proper operation and performance via PRTG;
Investigated, diagnosed, and took prescribed actions on all operational events, alarms and incidents;
Escalated incidents and service requests beyond the scope of responsibility;
Created tickets on Data Center Portals due to: replacing HDDs, network or device issues, inventories;
Maintained response and resolution of cases/tickets received in queue;
Addressed and fulfilled standard requests;
Applied patches, updates, and upgrades to servers, workstations and stored images;
Deployed Virtual Secondary Appliances;
Maintained operational documentation including knowledgebase articles.

• Actively participated in "iSCSI to CIFS migration" project.

System Administrator, 01/2011 to 11/2014
ICS Stati-Market SRL – Chisinau, Moldova
Held multifaceted responsibilities to configure, install and administer network infrastructure;
Performed at opening Central Office and of a nine shops;
Has deployed Stati-Market SRL domain, configured all network infrastructure (mail server, firewall, main router, workstations);
Has configured and implemented peripheral hardware installation, actively provided desktop, configuration and phone support for
software and hardware;
Carried out installation of routers, switches and cabling for them;
Configured and monitored status of printers in addition to upgrading printer firmware and handling installation of other
peripherals;

• Worked at deploying Central Office network infrastructure.
• Provided IT-support for users.
• Performed at “Transition of Main Office” project.

IST-specialist, 08/2008 to 10/2010
ICS Mary Kay Moldova Limited SRL – Chisinau, Moldova
Used ITSM (IT Service Management) to document all the changes in the network infrastructure and track all activities;
Has purchased, configured and implemented peripheral hardware installation, actively provided desktop, configuration and phone
support for software and hardware;
 Held multifaceted responsibilities to configure, install and administer network infrastructure and telecommunication system
(Siemens HiPath 3000 series through OptiPoint 500 system phone), voice mail system (VME Pro).
Carried out installation of switches and cabling for them.
Configured and monitored status of printers in addition to upgrading printer firmware and handling installation of other
peripherals.

• Successfully administered corporate Mary Kay Moldova site (www.marykay.md)
• Performed at “Transition to Local Currency” project.
• Configured the backup system at ICS Mary Kay (Moldova) Limited SRL to backup data.
• Performed at E-commerce implementation in Mary Kay Moldova.

Telecommunication engineer, 04/2007 to 08/2008
SE Registru – Chisinau, Moldova
Held responsibilities to configure, install and partially administer network infrastructure and telecommunication systems;
Configured and implemented mainframe and peripheral hardware installation, actively provided desktop, configuration and phone
support for software and hardware;
Carried out full installation of routers, switches, hubs, telecommunication systems and cabling for them;
• Participated in virtual private network (VPN) implementation to connect territorial offices to a unified telephone
system.
• Performed at renewing of information service by MDI by means of SvMi-8E (Voicemail for Samsung OfficeServ
series).

Education
“State University of Moldova”, Diploma, Finances and Accounting (2003) – Chisinau, Moldova
“State University from Tiraspol”, Diploma, Mathematics and Informatics(2007) – Chisinau, Moldova

Certifications
IT Project Management Web Academy, Kyiv, Ukraine (2022-01-11)