Ifeoma

OKWARA, IFEOMA ONWUKA

09030626629 | [open contact info](look above in the "contact info" section) | [Port Harcourt, Rivers State] | Ifeoma Okwara

Professional Summary

Focused individual with excellent organisation and investigation skills seeks opportunity in
compliance management position. Knowledgeable in current standards and best practices for
reliable, up-to-date guidance. Well-organised and self-motivated for punctual task planning and
delivery.
Dedicated and empathetic Customer Service Representative with over 2 years of experience
delivering high-quality customer support in fast-paced environments. Skilled in managing high
call volumes, resolving customer issues efficiently, and maintaining strong customer
relationships. Proficient in CRM software, data entry, and cross-functional collaboration.
Committed to enhancing customer satisfaction and loyalty through proactive communication and
problem-solving.

Core Competencies

 Team Builder
 Analytical abilities
 Admirable inter-personal relationship
 Social media engagement competency
 Social media navigation
 Effective verbal articulation
 Email correspondence expertise
 Relationship Management
 Customer needs analysis
 Microsoft suite expertise
 Pressure handling

Professional Experience

Customer service representative, Carpol Consulting Nigeria Limited

Port Harcourt, Rivers State |May 2024-Current

 Trained new hires for improved productivity and efficiency on the job floor.
 Streamlined processes through efficient record keeping.
  Enhanced communication channels through regular updates on company policies and
promotions.
 Participated in team meetings sharing best practices for improving service delivery.

Traffic and Compliance Officer, Megalectrics Limited

Port Harcourt, Port Harcourt |Jan 2023-Apr 2024

 Scheduled and monitored advertorials
 Preparing monthly and yearly sales tracker and reports
 Reviewed contracts and agreements for possible violations or risks.
 Maintained clear records of all compliance activities for audit purposes.
 Took part in cross-functional team discussions on proposed business initiatives and
provided feedback from a regulatory perspective.
 Participated in strategic planning meetings and offered insights into potential compliance
concerns.
 Reported on compliance performance to senior management.
 Investigated suspicious, irregular or non-regulatory compliant activities.
 Monitored and reported on industry compliance with relevant legislation.
 Collaborated with multi-disciplinary staff to instill culture-wide culture of accountability
and compliance.
 Liaised with multi-disciplinary staff to collect and process data quickly.

Traffic and Compliance Officer, Enyimba TV and Radio Limited

Aba, Abia State |Aug 2021-Dec 2022

 Scheduled and monitored advertorials
 Prepared monthly and yearly sales tracker and reports
 Mitigated potential non-compliance issues by proactive communication with team
members.
 Maintained clear records of all compliance activities for audit purposes.
 Worked with different departments to promote organisation-wide understanding of
compliance protocols, fostering an environment of shared responsibility.
 Conducted compliance audits to ensure adherence to regulations.
 Reviewed contracts and agreements for possible violations or risks.
 On Air Personality

Audio Production Manager/Compliance Officer, Flo FM Umuahia

Umuahia, Abia State |Jul 2019-Jun 2021

 Scheduled and monitored advertorials
 Produced and packaged audios for airing
 Improved sound quality by careful editing and mixing of audio files.
 Fostered positive working relationships with a diverse range of clients.
  Ensured clear communication by liaising between artists, engineers, and producers.
 Kept abreast with latest technologies in the industry, enhancing skill set regularly.
 Implemented preventative measures against non-compliance situations by thorough
monitoring.
 On Air Personality
 Maintained clear records of all compliance activities for audit purposes.

Digital Marketing Intern, Fortified Media

Aba, Abia State |Aug 2018-Jun 2019

 Content Creator (Social Media)
 Advert Scripter
 Regularly updated company website content for improved SEO ranking.
 Enhanced brand awareness through the implementation of innovative digital marketing
tactics.
 Developed SEO strategies for enhanced website visibility.
 Performed keyword research to optimise SEO efforts, driving organic traffic towards the
website.
 Managed company blog, enhancing brand voice and values.
 Assisted in email marketing campaigns for increased customer engagement and retention
rate.
 Curated appropriate social media content adhering to brand guidelines, style and tone.

Intern, Love FM Umuahia

Abia State |Jan 2017-Apr 2017

 Assistant Editor
 News Reporter
 On Air Personnel
 Streamlined filing system, enhancing office efficiency.
 Coordinated effectively with diverse teams for successful project execution.

Intern, Broadcasting Corporation of Abia State

Aba, Abia State |Jan 2016-Apr 2016

 Assistant Editor for the radio/TV news unit
 Co-editor, Current Affairs Unit
 Increased team productivity by taking diligent meeting minutes.
 Solved complex problems with effective teamwork and communication
Education

Bachelor of Arts,Mass Communication

University of Nigeria, Enugu, Enugu State

09/2014-07/2018

Senior Secondary School Certificate (SSCE),Arts

Federal Government College, Ohafia, Abia State

07/2008-07/2014

First School Leaving Certificate

Living Word Academy, Umuahia, Abia State

09/2002-07/2008

Technical Skills

 Microsoft Office Suite (Word, Excel, Outlook)
 Typing Speed: 65+ WPM
 Remote Support Tools: Zoom, Microsoft Teams

References

Available upon request.