Ані

Ani Mnoian​
Remote | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)​
Tech Support Specialist | WordPress Expert | Project Manager

Professional Summary

Tech-savvy and detail-oriented support specialist with over 12 years of experience in CMS
and WordPress theme support. Skilled in troubleshooting, testing, theme customization, and
client communication via chat and ticket systems. Experienced in project coordination,
especially for WordPress and eCommerce themes. Looking for a fully remote position that
allows for professional growth and work-life balance.

Work Experience

ThemeREX.net – Technical Support Specialist​
2017 – Present | Remote

●​ Provide customer support for premium WordPress themes via chat and ticket system.​

●​ Troubleshoot theme installation issues, bugs, and customization requests.​

●​ Test themes before release and coordinate with developers to fix bugs.​

●​ Assist clients with advanced configurations and plugin integrations.​

TemplateMonster.com – Project Manager / Support Agent​
2012 – 2017 | Remote / Office-based

●​ Managed CMS and eCommerce theme projects.​

●​ Provided client support via live chat and ticketing system.​

●​ Acted as a liaison between developers and customers to ensure successful project
delivery.​

●​ Assisted in content management and theme adaptation for various platforms.​

Education
Mykolaiv National University named after V.O. Sukhomlynskyi​
Specialist Degree in English Language and Literature​
2008 – 2013 | Ukraine

Skills

●​ WordPress Theme Support & Customization​

●​ Bug Reporting & Testing​

●​ Client Communication (Chat & Ticket Systems)​

●​ Project Coordination​

●​ CMS & eCommerce Platforms​

●​ HTML / CSS (basic knowledge)​

●​ Remote Team Collaboration​

●​ Fluent in Ukrainian and English​

Personal Information

●​ Date of Birth: June 21, 1991​

●​ Marital Status: Divorced​

●​ Children: Two daughters (ages 4 and 7)​

●​ Open to full-time remote positions only​