Ані

Ani Mnoian
Remote | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Technical Support Specialist | Billing Support Agent | WordPress Expert | Project
Manager

Professional Summary
Tech-savvy and detail-oriented customer support specialist with over 13 years of experience
in technical support, billing operations, and project coordination. Experienced in handling
complex customer inquiries, subscription management, payment issues, refunds, and
technical troubleshooting. Skilled in providing customer support via live chat, ticketing
systems, and phone calls. Strong communication, problem-solving, and multitasking abilities.
Looking for a fully remote position that offers professional growth and work-life balance.

Work Experience
MacPaw.com – Billing Agent
2025 – 2026 | Remote

● Handled a wide range of customer inquiries related to payments, billing issues, and
subscription management.
● Provided detailed information and assistance regarding subscription plans, pricing,
renewals, and cancellation policies.
● Processed refund requests in accordance with company policies.
● Assisted customers with subscription cancellations and plan management.
● Provided basic technical support and troubleshooting assistance for MacPaw
products.
● Handled customer inquiries via email and ticketing systems.
● Provided phone support, resolving billing issues and answering technical questions.
● Ensured clear, professional, and customer-focused communication while handling
billing and technical support requests.

ThemeREX.net – Technical Support Specialist
2017 – 2025 | Remote

● Provided customer support for premium WordPress themes via chat and ticketing
systems.
● Troubleshot theme installation issues, bugs, and customization requests.
● Tested themes before release and coordinated with developers to identify and
resolve bugs.
● Assisted clients with advanced configurations and plugin integrations.

TemplateMonster.com – Project Manager
2012 – 2017 | Remote / Office-based

● Managed CMS and eCommerce theme projects.
● Provided client support via live chat and ticketing systems.
● Acted as a liaison between developers and customers to ensure successful project
delivery.
● Assisted in content management and theme adaptation for various platforms.

Education
Mykolaiv National University named after V.O. Sukhomlynskyi
Specialist Degree in English Language and Literature
2008 – 2013 | Ukraine

Skills
● Customer Support & Client Relationship Management
● Billing & Payment Support
● Subscription Management
● Refund Processing
● Subscription Cancellation & Retention
● Technical Troubleshooting
● WordPress Theme Support & Customization
● Bug Reporting & Testing
● Live Chat, Email, Ticketing & Phone Support
● Project Coordination
● CMS & eCommerce Platforms
● HTML / CSS (Basic Knowledge)
● Remote Team Collaboration

Languages: Ukrainian and English