Олександр

Oleksandr About Me

Zarichnyuk Motivated and tech-savvy individual seeking an entry-level Customer
Support position. Strong software skills, fast learning ability, and a
customer-oriented mindset. Eager to grow professionally and provide
excellent service to clients.

Education

Computer Science (IT)
The University College of 2021-2025
Enterprise and Administration

Experience

Contact
Freelance Customer Support Assistant
Remote (Ukraine) 2022(April) - 2022 (July)

[open contact info](look above in the "contact info" section) Provided basic customer support through online platforms (email, live chat, and social
media).
Responded to customer inquiries regarding product information, order status, and
[open contact info](look above in the "contact info" section)
account issues.
Used online tools like Gmail, Trello, and Slack to manage tasks and communicate with
clients.
Languages Assisted in creating simple FAQ documents and help center articles to improve
customer self-service.
Handled multiple customer chats and emails simultaneously while maintaining high
English response quality.
Gained hands-on experience working with CRM systems such as HubSpot and
Ukrainian Freshdesk (basic level).

Polish Online Store Assistant
Alpha (E-Commerce, Ukraine) 2022 (September) - 2023 (June)

Software Knowledge Provided customer support for an online clothing/accessories store through social
media (Instagram, Facebook) and email.
Answered questions about products, delivery options, and returns.
CRM Processed simple refunds and exchanges by coordinating with logistics partners.
Used Google Sheets to track customer inquiries and returns.
Office software Improved response time to customer messages, increasing positive feedback ratings.

Communication Tools Support Volunteer
Expandeco (Poland) 2023 (August) - 2023 (November)

Notion
Volunteered to help manage customer communication for an online event/platform.
Supported participants with registration, troubleshooting login issues, and answering
Team Communication Software
FAQ questions.
Worked closely with the event team to escalate and resolve issues quickly.

Skills Developed customer service skills in a fast-paced online environment.

Freelance Technical Support Assistant
Contra 2024 (March) - 2024 (August)
Strong communication and interpersonal skills
Helped small business owners and individuals solve basic IT problems remotely (email
setup, account issues, basic software troubleshooting).
Fast learner and highly adaptable to new software
Provided clear written and verbal instructions to non-technical users.
Used remote access tools (TeamViewer, AnyDesk) under supervision.
Good organizational and multitasking skills
Documented recurring problems and created a simple troubleshooting checklist.

Patient, emphatetic, and customer-focused

Problem-solving mindset and attention to detail

Ability to work both independently and as part of a

team