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Rim
Support manager
- Considering positions:
- Support manager, Sales manager, Customer service manager
- Age:
- 27 years
- City of residence:
- Odesa
- Ready to work:
- Remote
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The job seeker has provided: Phone numberEmail
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You can get this candidate's contact information from https://www.work.ua/resumes/13524661/
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Rim Bouallagui
Customer Support Representative
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | Valencia, Spain
SUMMARY
Customer Support Specialist with over 2 years experience in customer service, account management, sales,
and client relations. Skilled in handling customer inquiries, payment issues, CRM systems, and long-term client
communication across phone, chat, and email channels.
PROFESSIONAL EXPERIENCE
Customer Support Representative, Premiumy - Remote September 2025 – present
• Provided customer support via phone, chat, and email while meeting KPI targets.
• Resolved customer issues and maintained high customer satisfaction.
• Handled sensitive customer information securely using CRM systems.
• Collaborated with internal teams to resolve technical and service-related issues.
Account Manager & Customer Support Associate, Acepro – Ukraine August 2023–July 2024
• Managed client accounts and handled payment-related customer inquiries.
• Maintained long-term customer relationships and resolved service issues.
• Supported sales and customer service operations using CRM systems.
Account Manager & Customer Support Associate, Instant Recovery – Ukraine October 2020 –January 2022
• Explained legal assistance services and assessed client eligibility based on company requirements.
• Guided clients through the onboarding process by collecting and organizing necessary documentation.
• Assigned clients to the most suitable service providers based on their needs.
• Managed both sales and support responsibilities while maintaining professional client relationships.
SKILLS
Customer Support, Account Management, CRM Systems, Phone/Chat/Email Support, Payment Inquiries, Client
Relations, Problem Solving, Multitasking, Communication, Organization, Conflict Resolution, Ticket Management,
Cross-Functional Collaboration, Customer Satisfaction, Sales Support, Analytical Skills, Research Skills,
Zendesk, Salesforce, Google Workspace, Microsoft Office
EDUCATION
Master's degree in general medicine 2017-2023
Odessa National Medical University
Intenstive Spanish Language course 2025-present
ADDITIONAL INFORMATION
Languages: English (fluent), Arabic (fluent), French (profecient), Spanish (intermediate-advanced)
Customer Support Representative
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SUMMARY
Customer Support Specialist with over 2 years experience in customer service, account management, sales,
and client relations. Skilled in handling customer inquiries, payment issues, CRM systems, and long-term client
communication across phone, chat, and email channels.
PROFESSIONAL EXPERIENCE
Customer Support Representative, Premiumy - Remote September 2025 – present
• Provided customer support via phone, chat, and email while meeting KPI targets.
• Resolved customer issues and maintained high customer satisfaction.
• Handled sensitive customer information securely using CRM systems.
• Collaborated with internal teams to resolve technical and service-related issues.
Account Manager & Customer Support Associate, Acepro – Ukraine August 2023–July 2024
• Managed client accounts and handled payment-related customer inquiries.
• Maintained long-term customer relationships and resolved service issues.
• Supported sales and customer service operations using CRM systems.
Account Manager & Customer Support Associate, Instant Recovery – Ukraine October 2020 –January 2022
• Explained legal assistance services and assessed client eligibility based on company requirements.
• Guided clients through the onboarding process by collecting and organizing necessary documentation.
• Assigned clients to the most suitable service providers based on their needs.
• Managed both sales and support responsibilities while maintaining professional client relationships.
SKILLS
Customer Support, Account Management, CRM Systems, Phone/Chat/Email Support, Payment Inquiries, Client
Relations, Problem Solving, Multitasking, Communication, Organization, Conflict Resolution, Ticket Management,
Cross-Functional Collaboration, Customer Satisfaction, Sales Support, Analytical Skills, Research Skills,
Zendesk, Salesforce, Google Workspace, Microsoft Office
EDUCATION
Master's degree in general medicine 2017-2023
Odessa National Medical University
Intenstive Spanish Language course 2025-present
ADDITIONAL INFORMATION
Languages: English (fluent), Arabic (fluent), French (profecient), Spanish (intermediate-advanced)
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The candidate's resume is posted at https://www.work.ua/resumes/13524661/