Faith

Faith Ufedo Musa
Customer Service Support Agent

Experience
Contact
Phone
[open contact info](look above in the "contact info" section) Data Entry Clerk
Yiaga Africa | Abuja, Nigeria
Email (January 2023 – March 2023)
[open contact info](look above in the "contact info" section) Compiled and organized documents before entering
data, ensuring efficient structuring of information.
Address
Novi Sad, Serbia Accurately inputted data while maintaining the
required format.
Verified and cross-checked data with source
Language documents, identifying and correcting errors to
English- Native speaker eliminate duplicates.
Utilized Excel to update inventory records, track
sales, and manage customer debts.
Technical Skills Maintained well-organized records of inventory and
financial data for easy accessibility.

CRM Systems (Zendesk, HubSpot, Secretary
Salesforce) Bevick Integrated Technologies | Abuja, Nigeria
Troubleshooting & Issue Resolution (October 2022 – November 2022)
Data Entry & Documentation Managed logistics and transportation tasks, ensuring
Knowledge Base Management
smooth operations within the industry.
Microsoft Office (Excel, Word)
Provided timely and effective customer support via
Google Suite (Docs, Sheets)
phone, email, and chat.
Coordinated with cross-functional teams to enhance
Soft Skills logistics, customer service, and order management.
Maintained accurate documentation of customer
Customer Retention interactions, inquiries, and resolutions in the
Upselling & Cross-selling company’s CRM system.
B2B & B2C Support
Client Engagement Customer Service Representative
Remote Customer Service Sure Lock and Key | Lviv, Ukraine
SLA Adherence (November 2021 – February 2022)
Service Excellence Delivered exceptional customer support through
Excellent Communication (Verbal & phone, email, and live chat.
Written) Assisted customers with inquiries, complaints, and
Empathy & Patience service-related issues, ensuring high satisfaction.
Managed customer records and updated account
Courses/Certificates information in the company's CRM database.
Collaborated with internal teams to resolve client
IELTS certificate 8.5 concerns efficiently and improve service delivery.
Google project Mangement
LearnQuest Scrum Master Training
Microsoft EXCEL