Олександр

Oleksandr Khavkhun

Email: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)
Location: Ukraine
Age 22

Experience
Customer support representative at “UARM Protection” (June 2024 – May 2025) | Remote
UARM Protection is a Ukrainian military equipment company (primarily soft armor, helmets and armor
plates) which is oriented at the US market.

 provide timely and efficient support for customers via chats, phone calls, and email
 communication with other departments regarding order refunds, documentation, bug reports,
cooperation, payments, etc.

Customer support representative at “Hexa” (February 2023 – June 2024) | Remote
Hexa is an IT team that provides the services of programming, developing and web-design to corporate
customers all over the world.
 provide timely and efficient support for customers via chats, phone calls, and email
 work with orders: process inquiries, control the accuracy of order delivery, and control orders
execution according to the set standards, deadlines, and customers’ needs, etc.
 analyzing and processing orders

Volunteer, Ukrainian Red Cross (July 2022 – Present)
 Events organization;
 Participation in stocktaking of humanitarian aid;

Customer support representative at “A-Bank” (November 2020- December 2021) | Remote
 Accepting incoming video and audio calls from legal entities and individuals via Cisco
IPcommunicator and solving tasks using company software.

Education
International Law Bachelor’s Degree (State Tax University 2019-2023); International Law Master’s
Degree (State Tax University 2023-2025);

Knowledge and skills

● Strong communication skills ● MS Office (Word, Excel,
● Ability to manage time and focus on important and PP)
time-sensitive tasks to meet deadlines ● Movavi Video Suite
● Social Relations Ability to use different social ● English: C1 (Advanced)
platforms to communicate with the public and ● Ukrainian (Native)
organize events; ● russian (Fluent)