Nmesoma

IKENNA NMESOMA JONAH
Email: [open contact info](look above in the "contact info" section) | Phone: [open contact info](look above in the "contact info" section)

Telegram: t.me/nneoma41 | LinkedIn: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Highly motivated and adaptable professional with hands-on experience in customer support,
sales, and front desk reception. Proven ability to communicate effectively, resolve customer
issues, and support operational excellence. Technically proficient in digital tools with a strong
focus on delivering customer satisfaction.

SKILLS

Core Skills:
●​ Strong communication & interpersonal skills
●​ Problem-solving & conflict resolution
●​ Customer engagement & relationship building
●​ Time management & multitasking
●​ Attention to detail
●​ Team collaboration
●​ Adaptability & professionalism
●​
Customer Support Skills:
●​ Live chat, email & phone support
●​ Complaint resolution
●​ CRM tools usage
●​ Client follow-up and satisfaction tracking

Sales Skills:
●​ Product knowledge & upselling
●​ Lead conversion & negotiation
●​ Customer retention strategies
●​ Sales reporting & performance tracking

Receptionist Skills:
●​ Front desk operations
●​ Appointment scheduling
●​ Guest management & hospitality
●​ Record keeping & admin support

Technical Skills:
●​ Google Workspace (Docs, Sheets, Gmail, Meet, Calendar)
●​ Microsoft Office Suite (Word, Excel, PowerPoint)
●​ Slack, Zoom, and other remote collaboration tools
●​ AI Tools: ChatGPT, Google Gemini
WORK EXPERIENCE

Receptionist
Van der Valk Hotel – Leiden, Netherlands
2023 – 2024
●​ Welcomed and assisted guests, ensuring a smooth check-in and check-out
experience.
●​ Managed front desk operations, reservations, and phone/email communications.
●​ Provided information about hotel services and local attractions.

Sales Representative
BaxterStorey – Leiden, Netherlands
2022 – 2023
●​ Promoted products and services, effectively meeting and exceeding sales targets.
●​ Built strong customer relationships through excellent service and product knowledge.
●​ Assisted in inventory and order management to maintain stock levels.

Customer Support Agent
Dynamic Agency – Kharkiv, Ukraine
2020 – 2021
●​ Responded to customer inquiries via email, chat, and phone.
●​ Resolved complaints promptly and efficiently, ensuring customer satisfaction.
●​ Documented support cases and collaborated with internal teams to improve service.

EDUCATION

Kharkiv National Medical University | 2018 - 2022
Kharkiv, Ukraine