Mariia

tg/ph: [open contact info](look above in the "contact info" section) / @marursama
MARIIA [open contact info](look above in the "contact info" section)

BOHOMOLOVA KOZMINSKI UNIVERSITY
BUSINESS ADMINISTRATION 2014—2018
PEOPLE ORIENTED
English — C1
Polish — C1

HIRING & ONBOARDING SPECIALIST AT OUTSTAFF YOUR
TEAM
SEPTEMBER 2023 — NOW

Covering full-cycle recruitment and onboarding processes.
Working simultaneously with multiple foreign clients (Outsource and
Outstaff) — USA, Canada, Israel, UAE, and EU countries.
Closing senior-level, technical, team leader, and C-level positions -
both technical and non-technical.
Domains: FinTech, SaaS, AI, Digital Art, e-commerce, cloud
technologies, Data Science, Product, Marketing, Sales, and Legal.
Vacancy launching: creating search strategies from scratch.
Managing up to 8 positions at once, successfully closing 4–6 positions
per month.
Reporting: gathering bi-weekly and monthly data in Workable.
Analyzing metrics such as time to fill/hire, dropout/reneging rates, and
offer acceptance rates.
Conducting onboarding from A to Z, including signing legal agreements
with new specialists, security compliance, policies, and NDAs.
Operational tasks: managing termination of cooperation — including
device return policies; tracking monthly days off and holidays for all
departments using BambooHR.
Improving workflows by revising and creating internal materials,
presentations, SOPs, and internal guides from scratch.

HIRING SPECIALIST AT OUTSTAFF YOUR TEAM
NOVEMBER 2022 – SEPTEMBER 2023

Covering the full-cycle recruitment: developing a search strategy from
scratch through to offer acceptance. Hands-on experience conducting
both technical and non-technical interviews.
Proficient with LinkedIn, Glassdoor, UpWork, Workua, and Robotaua.
Communicating in a business manner with clients, stakeholders, and
C-level management to ensure an effective pipeline and to correct or
improve the recruitment funnel.
Analyzing bottlenecks and brainstorming with the team.
Collaborating with candidates and businesses globally, hiring from the
USA, South America, EU countries, Africa, and Asia.

IT CUSTOMER SUPPORT AT SUPPORTYOURAPP (USA)
SEPTEMBER 2020 - NOVEMBER 2022

Customer support for the CV builder solution across Europe, Asia,
America, and Australia (e-commerce).
PEOPLE ARE POWERFUL RESOURCES. THE Managing the Polish/English support line, handling up to 40 calls, 200
HIRING PROCESS FOR ALL PARTIES emails, and 30 chats daily.
INVOLVED SHOULD BE FACILITATIVE AND Improving workflow by collaborating with cross-functional teams.
BRING VALUE. THE BEST APPROACH IS A Doubled the number of positive reviews on Glassdoor and TrustPilot
by resolving customer inquiries and making decisions on refunds.
WIN-WIN SITUATION, WHERE BOTH
CANDIDATES AND BUSINESSES MEET THEIR
SKILLS
EXPECTATIONS. THIS INVOLVES HIGH-
QUALITY STANDARDS, MEANINGFUL MS Office, Google Workspace
RELATIONSHIPS, AND FULFILLING THE Hubspot, Notion, Slack, HelpScout, Asana, Jira, Canva, KeyNote
DEMAND FOR TALENT — SOMETHING I CAN Workable, BambooHR
BRING TO THE TABLE. Multicultural awareness, strong networking skills

I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European
Parliament and of the Council (EU) 2016/679 of 27 April 2016