Юрій

Yurii Pempus
Customer Support
Customer service professional with 2 years of experience. Motivated, responsible, and committed
to professional development.

Contact Experience
Phone 2021 - 2024
[open contact info](look above in the "contact info" section)
Freelance Translator & Language Specialist
Email
[open contact info](look above in the "contact info" section) Polish–Ukrainian — Remote, Full-time
Provided high-quality translations of documents, websites, product descriptions, and
Address corre

Lublin, Sokola 3, 20-336 spondence
Ensured terminological accuracy and adapted content to cultural context
Worked independently with tight deadlines and multiple clients

Education
2019- 2022
Marie Curie Sklodowska 02.2024 - 05.2024
University - International City Government of Mostyska, Part-time
Relations
Completed an internship at the Department of International Cooperation. Assisted in
preparing policy briefs, coordinating public events, and translating official
correspondence.
2022 - 2025 Gained hands-on experience in local governance and public administration.
Ivan Franko National
University of Lviv-

International Relations

SKILLS
06.2024 - 03.2026
Customer Service Customer Support Specialist — SkyUp Airlines
Attention to Detail
Provided customer support via phone and email, assisting passengers with bookings, flight
Email & Phone changes, cancellations, and refunds. Handled customer complaints professionally,
Communication resolving complex and sensitive cases while maintaining a high level of service. Worked
daily with CRM systems to manage customer records, track requests, and ensure accurate
Multitasking
documentation. Operated effectively in a fast-paced environment, meeting deadlines and
Time Management company service standards.

Stress Resistance

Language
English

Polish
Ukrainian
Russian