Hanna
Technical support specialist
- Age:
- 29 years
- City of residence:
- Other countries
- Ready to work:
- Other countries, Remote
Contact information
The job seeker has entered a phone number and email.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/13641562/
Uploaded file
This resume is posted as a file. The quick view option may be worse than the original resume.
Technical Support Specialist
Technical Support Specialist with experience in the field of cyber security. I aim to
contribute to and grow within a dynamic technical environment. Motivated and reliable
person, who's able to work efficiently both individually and in a team. Cooperative, eager to
learn.
[
Sosnowiec, Poland LinkedIn
SKILLS
Microsoft Office
WORK EXPERIENCE
Critical thinking
Tier 1 Technical Support Specialist Poland (Remote)
Ability to multitask eleven cyber security GmbH Jun,2023-Sep,2024
• Providing technical support and assistance (via email) to customers using the company’s
Ability to work in a team
products and services.
• Resolving customer support tickets according to provided documentation and training,
Attention to detail
KPIs and SLAs.
• Monitoring the statuses of customers' requests.
Communication skills
• Responding to customer support requests and technical inquiries in a timely manner.
Flexibility and adaptability • Escalating complex issues to relevant personnel.
Technical Support Specialist Kraków, Poland (Hybrid)
Cyren Aug, 2022- Feb, 2023
LANGUAGES
• Emails/tickets processing, testing and troubleshooting according to provided
English - Advanced documentation and training.
• Dispatching tickets to various functional teams.
Ukrainian - Native • Ongoing learning and staying up-to-date on all relevant products and technologies.
• Identifying issues that could affect customers and escalated them for resolution.
Russian - Proficient
Data Entry Specialist Mykolaiv, Ukraine
GeeksForLess (Remote)
Sep, 2019 - Aug, 2022
• Collecting and recording data pertinent to project goals.
• Organizing and analyzing data.
• Utilizing fast and accurate data entry skills.
Sales Agent Mykolaiv, Ukraine
GeeksForLess Mar, 2021 - Aug, 2021
• Identifying potential new clients.
• Performing lead generation.
• Gathering key information to update the CRM system.
EDUCATION
Master’s degree in Social work Mykolaiv, Ukraine
Petro Mohyla Black Sea National University Sep, 2017 - Feb, 2019
Graduated with High Honors
Bachelor's degree in Sociology Mykolaiv, Ukraine
Petro Mohyla Black Sea National University Sep, 2013 - Jun, 2017
Similar candidates
-
Спеціаліст help desk
22000 UAH, Remote -
Customer Success Manager
40000 UAH, Remote -
Спеціаліст help desk
Remote -
Фахівець технічної підтримки
Remote -
Technical Support Specialist, Help Desk
40000 UAH, Kyiv, Remote -
Спеціаліст технічної підтримки
Odesa, Remote
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/13641562/