Anastasiia

Anastasiia Serafym
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Kyiv, Ukraine​

Professional Experience
Admitad
Advertiser Relations Manager
July 2024 – November 2024 | Ukraine (Hybrid)
* Managed client relationships in e-commerce, supporting partners and assisting with
program development and reporting.
* Conducted online meetings with clients to improve program performance, resolve
technical issues, and enhance cooperation.
* Analyzed pro- gram indicators to develop strategies for increasing client revenue.
* Handled documentation, invoicing, and monitored technical settings of programs.
* En- gaged with webmasters, negotiating cooperation terms and collaborations with
top-performing publishers.
Skills: Analytical Skills, Advertising, Affiliate Marketing
Simply Contact ​
Customer Support Agent
August 2023 – July 2024 | Lviv, Ukraine (Hybrid)
* Provided high-quality cus- tomer service, addressing inquiries and resolving issues. *
Communicated ef- fectively with customers in stressful situations via written and oral
channels.
* Demo
nstrated an empathetic attitude and problem-solving skills while process- ing tickets.
* Contributed to a competitive yet collaborative team, providing feedback to enhance
service quality and efficiency.
Skills: Stress Resistance, Competitiveness, English (Upper-Intermediate),
Problem-Solving, Customer Support, Customer Satisfaction
Agro Practice ​
Documentation Manager
October 2022 – June 2023 | Lviv, Ukraine (On-Site)
* Prepared employment and internship documents between farmers and clients. *
Verified client information for visa applications.
* Processed student and work visas to Denmark and CUAET visas to Canada.
* Managed client tax cards and coordinated necessary documentation.
* Identified and contacted potential partners, transferring leads to relevant departments.
Skills: Teamwork, Independent Work, Attention to Detail, Documentation Control,
Microsoft Word, CRM Database​
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Education
Ukrainian Academy of Printing, Lviv
Bachelor of Arts (BA), Design and Applied Arts | September 2021 – June 2025