Вячеслав

Viacheslav Tkachuk
+4881689031| [open contact info](look above in the "contact info" section)

Summary

I am looking for a position in customer support or a related field where I can apply my 10+ years of customer
service experience.
Detail-oriented, responsible, quick learner, and highly motivated to grow professionally in the IT industry.
Thank you for your time and reading my CV.

EXPERIENCES
Customer Support Specialist
2015 - 2025
Hosting Company "FASTVPS UKRAINE" LLC, Vinnytsia
• Consultations on tariff selection, order processing, payments, and service
renewals
• Full client support at all stages of cooperation with the company
• Working with CRM and billing systems
• Experience with office and cloud services: GitLab, Atlassian Confluence,
Jira, Bookstack, Google Workspace (Drive, Docs, Sheets, Slides)
• Communication with the technical department regarding complex
requests
• Correspondence with international partners on technical and
organizational issues
• Resolving financial disputes (chargebacks) with the payment systems
such as Stripe and 2Checkout
• Creating and updating articles in the internal company wiki: knowledge
base for clients and training materials for new employees
• Customer support via chat, email, phone, and ticket system
• Installing Linux OS distributions on the clients' servers
• Backing up data on the clients' servers
• Setting, discussing, supporting, and checking tasks for the development
department.
Education

Master's degree 2003 - 2009

Vinnytsia National Agrarian University, Vinnytsia
Languages

English B1 Russian Native Speaker
Polish B1
Ukrainian Native Speaker

Skills
High level of responsibility , Developed communication skills , Attention to detail , Desire for continuous
learning and professional development