Joesphine

JOSEPHINE KING
Remote Customer Support & Telesales Specialist

Ibadan, Nigeria
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)
WhatsApp: [open contact info](look above in the "contact info" section)

Professional Summary
Highly motivated Remote Customer Service Specialist with 3+ years of experience in inbound/outbound support,
telesales, and client relationship management.
Proven track record of exceeding KPIs, handling high-volume customer interactions, and using CRM tools to drive
customer satisfaction and business growth.
Strong communication, active listening, and problem-solving skills.
Seeking a remote role in customer support, virtual assistance, or telesales where I can deliver exceptional service and
drive revenue.

Core Competencies
Customer Relationship Management (CRM), Telesales & Cold Calling, Remote Communication, Order Management,
Call Handling, Sales Conversion, Virtual Support, Problem Resolution, Inbound/Outbound Support, Upselling &
Cross-Selling, Time Management, Customer Retention

Professional Experience
Telesales Representative - Jogaleads Enterprise, Ibadan (Nov 2023 - Present)
- Made daily outbound calls to pitch services to prospective clients.
- Customized solutions based on clients' needs and objections.
- Consistently met and exceeded sales targets using persuasive communication.
- Recorded customer interactions using Snipper CRM.
- Collaborated with team to share insights and refine strategies.
- Collected customer feedback and suggested service improvements to management.

Customer Service Representative - Omnibiz Africa, Ibadan (May 2022 - Sept 2023)
- Handled 50+ daily inbound and outbound customer calls with empathy and professionalism.
- Built trust through open and clear communication across channels (calls, WhatsApp, email).
- Resolved complaints within SLA timelines, leading to a 90%+ resolution rate.
- Generated leads, upsold products, and processed customer orders.
- Maintained relationships with key accounts and followed up on previous customers.
Call Center Agent - Ison Experiences, Ibadan (Oct 2021 - May 2022)
- Provided phone-based support and resolved inquiries efficiently.
 JOSEPHINE KING
Remote Customer Support & Telesales Specialist

Ibadan, Nigeria
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)
WhatsApp: [open contact info](look above in the "contact info" section)

- Used structured scripts and improvised when necessary to meet client needs.
- Logged issues into CRM systems and escalated unresolved cases per protocol.
- Ensured excellent customer service in a high-volume call center environment.

Education
Higher National Diploma - The Polytechnic Ibadan, Ibadan (Dec 2019 - Sept 2021) - Music Technology
National Diploma - The Polytechnic Ibadan, Ibadan (Dec 2013 - 2015) - Music Technology

High School - Golden Hills College, Lagos State (2006 - 2011)

Technical Skills
CRM Tools: Snipper CRM, HubSpot (basic), Zendesk (familiar)
Communication Tools: WhatsApp Business, Zoom, Google Meet
Office Tools: Microsoft Word, Excel, Google Workspace
Remote Tools: Slack, Trello, Google Drive

Key Skills
Customer-Centric Mindset, Strong Verbal and Written Communication, Remote Work Readiness, Active Listening &
Empathy, Multitasking & Time Management, Sales & Upselling Techniques, Self-Motivation & Independence, Excellent
Phone Etiquette

Languages
English: Fluent

Availability
Open to full-time remote roles in customer service, sales support, call center, and virtual assistance.
Available to work flexible shifts across different time zones.