Максим

Maksym Yaloza
Location: Kyiv, Ukraine Phone: [open contact info](look above in the "contact info" section) (WhatsApp)
Email: [open contact info](look above in the "contact info" section) Telegram: @maksssssssym
LinkedIn: [open contact info](look above in the "contact info" section)

WORK EXPERIENCE
Customer Support Specialist (US Market)
Remote / Kyiv | August 2021 – Present
Provided high-quality online support and technical assistance to US clients, ensuring high
customer satisfaction (CSAT) and retention.
Promptly handled user inquiries, resolved complex issues, and streamlined problem-resolution
workflows.
Built long-term relationships with potential and existing clients, driving user engagement.
Economic Security & Risk Assessment Specialist
United Mining and Chemical Company (UMCC/OGHK) | September 2015 – May 2022
Conducted comprehensive due diligence and counterparty background checks prior to contract
execution.
Analyzed commercial contracts and agreements to mitigate financial and legal risks for the
company.
Collaborated with HR in the recruitment and vetting process, conducting candidate interviews and
security screening.
Monitored supply chain compliance and quality standards of incoming material assets.
International Sales Representative (Italian Market) & Field Specialist
Italy | 2014 – 2015
Spearheaded B2B sales and business development for wood pellet exports from Ukraine to Italian
commercial clients.
Conducted direct negotiations in fluent Italian, built sustainable distributor networks, and closed
export contracts.
Managed full-cycle client relationships, from lead generation and cold outreach to agreement
finalization and repeat orders.
Coordinated international logistics, delivery schedules, customs documentation, and on-site
furniture assembly projects.

Maksym Yaloza — Resume Page 1 of 2

Warehouse Specialist / Storekeeper
Aurora-Style (Cosmetics Distribution), Kyiv | November 2013 – June 2014
Managed end-to-end inventory operations: goods receipt, careful handling, sorting, packaging, and
dispatch.
Conducted monthly inventory audits and maintained accurate warehouse documentation and
reporting.
Head of Planning & Economic Department
Utility Company "Zhytlovyk", Dnipropetrovsk Region | August 2012 – October 2013
Led and managed an economic planning team of 8 specialists, overseeing day-to-day operations
and deliverables.
Supervised short- and long-term financial planning, statistical reporting, and economic feasibility
studies across all departments.
Developed utility tariffs and pricing models based on supply, demand, and operational cost
calculations.
EDUCATION
Master's Degree in Economic Cybernetics
National Mining University, Dnipro (Faculty of Finance and Economics) | 2006 – 2011
LANGUAGES & CERTIFICATIONS
Language Proficiency & Details
Italian: Advanced (C1) Professional Fluency / Language Studies in
Caserta, Italy
English: Advanced (C1) Professional Working Proficiency
Ukrainian Native
CORE SKILLS & COMPETENCIES
Competency Area Key Skills
International Sales & Negotiations B2B sales cycle, lead generation, distributor
relations, closing deals on the Italian market.
Risk Management & Due Diligence Counterparty background checks, contract
analysis, supply chain compliance.
Customer Relations Cross-cultural communication, account
management, CSAT improvement, conflict
resolution.
Leadership & Organization Team management (8+ direct reports), workflow
planning, operational adaptability.
Technical & Adaptability Tech-savvy, rapid onboarding into new
CRM/helpdesk platforms and business software.
ADDITIONAL INFORMATION
Work Preference Full-time employment (Remote / Hybrid / On-site)
Relocation Open to relocation / business trips

Maksym Yaloza — Resume Page 2 of 2