Максим

Maksym Yaloza
Location: Kyiv, Ukraine

Phone: [open contact info](look above in the "contact info" section) (WhatsApp)

Email: [open contact info](look above in the "contact info" section)

Telegram: @maksssssssym

LinkedIn: [open contact info](look above in the "contact info" section)

WORK EXPERIENCE

Customer Support Specialist (US Market)
Remote / Kyiv | August 2021 – Present
● Provided high-quality online support and technical assistance to US clients, ensuring high
customer satisfaction (CSAT) and retention.
● Promptly handled user inquiries, resolved complex issues, and streamlined problem-resolution
workflows.
● Built long-term relationships with potential and existing clients, driving user engagement.

Economic Security & Risk Assessment Specialist
United Mining and Chemical Company (UMCC / OGHK) | September 2015 – May 2022
● Conducted comprehensive due diligence and counterparty background checks prior to contract
execution.
● Analyzed commercial contracts and agreements to mitigate financial and legal risks for the
company.
● Collaborated with HR in the recruitment and vetting process, conducting candidate interviews and
security screening.
● Monitored supply chain compliance and quality standards of incoming material assets.

International Sales Representative (Italian Market) & Field Specialist
Italy | 2014 – 2015
● Spearheaded B2B sales and business development for wood pellet exports from Ukraine to Italian
commercial clients.
● Conducted direct negotiations in fluent Italian, built sustainable distributor networks, and closed
export contracts.
● Managed full-cycle client relationships, from lead generation and cold outreach to agreement
finalization and repeat orders.
● Coordinated international logistics, delivery schedules, customs documentation, and on-site
furniture assembly projects.
Warehouse Specialist / Storekeeper
Aurora-Style (Cosmetics Distribution), Kyiv | November 2013 – June 2014
● Managed end-to-end inventory operations: goods receipt, careful handling, sorting, packaging, and
dispatch.
● Conducted monthly inventory audits and maintained accurate warehouse documentation and
reporting.

Head of Planning & Economic Department
Utility Company "Zhytlovyk", Dnipropetrovsk Region | August 2012 – October 2013
● Led and managed an economic planning team of 8 specialists, overseeing day-to-day operations
and deliverables.
● Supervised short- and long-term financial planning, statistical reporting, and economic feasibility
studies across all departments.
● Developed utility tariffs and pricing models based on supply, demand, and operational cost
calculations.

EDUCATION
Master’s Degree in Economic Cybernetics
National Mining University, Dnipro (Faculty of Finance and Economics) | 2006 – 2011

LANGUAGES & CERTIFICATIONS

Italian: Advanced (C1) — Professional Fluency / Language Studies in Caserta, Italy
● English: Advanced (C1) — Professional Working Proficiency
● Ukrainian: Native

CORE SKILLS & COMPETENCIES

International Sales & Negotiations: B2B sales cycle, lead generation, distributor relations,
closing deals on the Italian market.
● Risk Management & Due Diligence: Counterparty background checks, contract analysis, supply
chain compliance.
● Customer Relations: Cross-cultural communication, account management, CSAT improvement,
conflict resolution.
● Leadership & Organization: Team management (8+ direct reports), workflow planning,
 operational adaptability.
● Technical & Adaptability: Tech-savvy, rapid onboarding into new CRM/helpdesk platforms and
business software.

ADDITIONAL INFORMATION

Work Preference: Full-time employment (Remote / Hybrid / On-site)
● Relocation: Open to relocation / business trips