Dmytro

Trunov Dmytro
Year of birth: 1995
City of residence: Zaporizhzhia

Contact info
Telephone: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Experience

Customer Support Specialist
from 10.2022 to 03.2024

QWERTY LLC

Dealt with inbound customer requests, applied and curated bonuses, discounts, etc. used
Email, Live Chat, telephone to deal with customer issues, worked through 20 tickets a day

Dedicated Customer Support
from 07.2021 to 09.2022

WOW 24-7 Kyiv

Accepted customer applications and fixed their accounts,

dealt with issues related to service, refunds, engaged in upselling, processed customer requests
regarding the quality of the service, its work, updates, payment information, etc. 97% customer
satisfaction rating.

Entrepreneur
from 07.2020 to 08.2020

from 07.2020 to 08.2020

engaged in the production and sale of covid masks. I earned 25,000 hryvnias from an
investment of 500 hryvnias

Sales manager
from 04.2019 to 02.20.2021
LLC PC Street Court, Kyiv (International sales)
I looked for contractors from scratch, wrote contracts, called contractors for the sale of sports
grounds.
Conducted the transaction from writing the contract to installing the equipment in Hungary at a
price of 36,000 euros.
Produced Brandbook
Found six new customers ready to buy sports fields.

Acquisition Manager
from 10.2018 to 02.2019 (4 months)
PK Limas LLC, Zaporizhia (International procurement)
Procurement of raw materials from Swedish counterparties, preparation of a complete package
of documents, creation and conducting of presentations for international partners and telephone
negotiations in English.
Knocked out a 15% discount on raw materials on a permanent basis after a personal
conversation with counterparties.

Lowered the average cost of the logistics market from Germany to Ukraine.

Found and negotiated with new suppliers, developed, translated, logistically secured and
executed a contract with them for the transportation of raw materials in a total volume of 60 tons
during the year
Sales manager

from 10.2018 to 02.2019

Ukragroexport, Zaporizhzhia (Sales of agricultural crops and vegetables to the markets of the
Middle East)

Configured the entire supply chain, from the warehouse in Zaporizhzhia to various customers in
the UAE, including supporting documentation.

Searched for clients, negotiated and evaluated B2B deals.

Conducted an agreement with counterparties from the UAE to supply them with vegetables in
the volume of 20 tons. Developed and transferred the contract.

Education
ZIEIT

International Economics, Zaporizhzhia

Higher, from 2014 to 2018

Languages
Ukrainian - native
Russian - free
English - free

Additional info
I am aware that in most areas of the economy and business, I speak English fluently, I am
aware that there is a continuous cycle of turnover of goods from the purchase of raw materials
to sale. Є evidence of sales in the IT sector, evidence of created sites on Wix, Tilda,
SquareSpace and created online store. The corporation has established its legal presence in
the United States.