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Averin Viktor
Contact information: Kyiv, Ukraine
• Phone: [open contact info ](look above in the "contact info" section)
• E-mail: [open contact info ](look above in the "contact info" section)
• Telegram: vitstar
Professional skills and qualifications:
• English level: B2
• Stress resistance; ability to multitask; critical thinking and problem solving.
• Experience with CRM system, Django admin panel, Freshdesk, Intercom,
Figma, Notion.
• Knowledge of: SQL, Python scripting skills, Stack ELK/Kibana, Grafana,
Prometheus.
• Scrum, Kanban.
Experience:
• I-Call-Center (Customer Support Agent) - 08.2021-02.2022
• Top-Brides Agency (Customer Support Agent) - 02.2022-02.2023
• OneNotary (Customer Support Engineer) - 03.2023 – 04.2025
Responsibilities:
• Providing customer support (B2B / B2C) services via chat, email, phone.
• Creation of internal technical documentation and manuals.
• Creation of external Knowledge Base materials that help customers resolve
their issues independently.
• Participation in AI chat bor training/development processes and content
adaptation for automation.
• Implementation of Quality Assurance Monitoring for the Customer
Support team.
• Collaboration with the product development team to detect and address
technical issues.
• Collaboration with the finance department.
Education:
• O.M.Beketov National Kharkiv University of Urban Economy -
Bachelor’s degree in Oil and Gas Engineering and Technology (2019-2023)
• O.M.Beketov National Kharkiv University of Urban Economy - Master's
degree in Geodesy and Land Management (2023-2024).
• Cisco Networking Academy - Introduction to Cyber Security (10.10.2023).
Contact information: Kyiv, Ukraine
• Phone: [
• E-mail: [
• Telegram: vitstar
Professional skills and qualifications:
• English level: B2
• Stress resistance; ability to multitask; critical thinking and problem solving.
• Experience with CRM system, Django admin panel, Freshdesk, Intercom,
Figma, Notion.
• Knowledge of: SQL, Python scripting skills, Stack ELK/Kibana, Grafana,
Prometheus.
• Scrum, Kanban.
Experience:
• I-Call-Center (Customer Support Agent) - 08.2021-02.2022
• Top-Brides Agency (Customer Support Agent) - 02.2022-02.2023
• OneNotary (Customer Support Engineer) - 03.2023 – 04.2025
Responsibilities:
• Providing customer support (B2B / B2C) services via chat, email, phone.
• Creation of internal technical documentation and manuals.
• Creation of external Knowledge Base materials that help customers resolve
their issues independently.
• Participation in AI chat bor training/development processes and content
adaptation for automation.
• Implementation of Quality Assurance Monitoring for the Customer
Support team.
• Collaboration with the product development team to detect and address
technical issues.
• Collaboration with the finance department.
Education:
• O.M.Beketov National Kharkiv University of Urban Economy -
Bachelor’s degree in Oil and Gas Engineering and Technology (2019-2023)
• O.M.Beketov National Kharkiv University of Urban Economy - Master's
degree in Geodesy and Land Management (2023-2024).
• Cisco Networking Academy - Introduction to Cyber Security (10.10.2023).
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The candidate's resume is posted at https://www.work.ua/resumes/13751647/