Contact information

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Work experience

Regional director

from 10.2013 to now (12 years 4 months)
TLScontact, LLC (Kiev) (http://corp.tlsconact.com, Teleperformance group)), Київ (Послуги для населення та бізнесу)

• Established TLScontact operations in Ukraine and expanded oversight to 10+ countries.
• Implemented corporate standards in operations, HR, finance, and data security.
• Directed 100+ staff across multiple markets; optimized performance and cost efficiency.
• Partnered with government clients (UKVI, Switzerland, Italy, Poland, Germany, France).
• Led budgeting, KPI design, and compliance with security audits.
• Implemented/supported finance control and daily reconciliation of finance data.
• Recruitment, interviewing and staff evaluation;
• Business development, conducting of the meetings and support relationships with the company clients.
• Reviewed the company/region's results and made proposals on business improvements.

Achievements:
• Promoted from Country Manager to Zone Manager in 3 years.
• Drove tender renewals and business retention for major contracts over the region.

Head of markets development department

from 09.2010 to 09.2013 (3 years)
ALL BIZ, LLC (www.all.biz), Київ (IT)

• Led international expansion and market entry in 16 countries across Europe, Asia, and the Americas.
• Designed market strategies, established subsidiaries, and built partnerships globally.
• Managed 150+ employees across distributed offices; implemented sales and financial control systems.
• Made budgets, analyzed cash flow, and provided investors with the information they needed to evaluate the business.

Achievements:
• Successfully opened branches in 10+ countries.
• Implemented KPI schems to improve sales.

Senior Sales Manager

from 07.2008 to 01.2009 (7 months)
Mellon Ukraine, LLC (Greece company) (Kiev, www.mellongroup.com), Київ (Телекомунікації, зв'язок)

- Conducted negotiations, organized meetings, presentations for prospect clients.
- Prepared commercial proposals and agreements.
- Maintenend realized project.
- Budgeted projects.

Commercial director

from 12.2004 to 06.2010 (5 years 7 months)
Rezon Media Group LLC (Switzerland company), Київ (IT)

- Launched the company in Ukraine and built full operations from scratch.
- Developed and promoted products for Ukrainian market.
- Defined marketing strategy and company development.
- Hired and trained personnel, created salary and bonuses policy.
- Managed, coordinated and optimized all business processes of the company.
- Controled and planned company’s cash flows.
- Created reports for shareholders.
- Worked with government authorities.

Achievements:
• Grew business from zero to 5,000+ B2B clients.
• Built and led a high-performing local team.

Expert of production department

from 01.2003 to 12.2004 (2 years)
All about accounting, LLC (www.vobu.com.ua) (Publishing house)

Responsible for cooperation with printing houses

Executive director

from 07.2001 to 12.2002 (1 year 6 months)
Gloriya, LLC, Київ (Легка промисловість)

- Launched company business.
- Hired personnel.
- Concluded agreements for supply of raw materials, sales.
- Searched for buyers and suppliers.
- Managed production process, quality of products, in time delivery.
- Handled customs clearance of goods.
- Dealt with government authorities (tax, customs).

Education

Kiev National University of Economics

Finance and economic, Kiev
Higher, from 1996 to 2001 (5 years)

Additional education and certificates

Lean Six Sigma Course

2019

Knowledge and skills

• MS Office
• Управлінські навички
• Ведення CRM
• Управління персоналом
• Управління проєктами

Language proficiencies

• Ukrainian — fluent
• English — fluent

Additional information

Versatile executive with 20+ years of leadership in international organizations across Eastern Europe, the EU, and Asia. Proven record of building and scaling operations from startup to profitability, leading large cross-country teams, and driving sustainable business growth.