Максим

Maksym Zinkiv Профіль
Energetic and dedicated customer service representative. Currently pursuing a
Bachelor's degree in Translation. At the moment, deeply studying the field of data
analysis and opportunities in this profession. Dedicated to providing the highest
level of customer service, effectively resolving issues, and building long-term client
relationships. Seeking an opportunity to develop and enhance my skills within a
supportive team at your company, contributing to overall success.

Освіта
МОЛОДШИЙ СПЕЦІАЛІСТ (ГУМАНІТАРНІ 2026
Особисті дані НАУКИ)
Lviv National University of Ivan Franko, Lviv
Maksym Zinkiv

[open contact info](look above in the "contact info" section)
Досвід роботи

[open contact info](look above in the "contact info" section) Customer Service Representative бер 2024 - Нинішній
MILLHOUSE, Lviv
Lviv, 79000, Ukraine
Coordinated and optimized the movement of goods across multiple domestic
79000 Lviv
and international routes, ensuring timely deliveries and cost-effective
solutions.
24 жовтня 2004 р. Managed relationships with suppliers, carriers, and customers, facilitating
seamless communication and addressing any service issues to maintain
Ukrainian customer satisfaction.

[open contact info](look above in the "contact info" section) Customer Care Specialist лют 2025 - Нинішній
0014472b4 IN1, Remote
Delivered timely and empathetic customer support via chat, email, and phone,
assisting users with onboarding, account management, payment issues, and
Навички product-related inquiries.
Collaborated cross-functionally with product and engineering teams to report
bugs, suggest improvements, and ensure seamless user experience.
DATA ANALYSIS Maintained a deep understanding of the company’s fintech solutions,
including digital wallets, payment processing, and user authentication
Stress resistance
features, to provide accurate and effective support.
Communication Handled sensitive customer data with strict adherence to privacy and
compliance standards (e.g., KYC, AML).
Negotiation Contributed to the development of internal knowledge base articles and
macros to streamline communication and reduce average response time.
Adaptability Consistently met or exceeded KPIs, including CSAT, first response time, and
resolution time, in a fast-paced startup environment.
Time Management
Supported continuous improvement by analyzing recurring customer pain
Attention to details points and providing actionable feedback to the product team.

Курси
Мова
Ukrainian DATA ANALYST груд 2024
Mate Academy
English
GOOGLE DATA ANALYTICS PROFESSIONAL січ 2025
German CERTIFICATE
Coursera
Russian