Jane

Jane Chioma Ohaegbulam

Customer Support/Sales Representative Phone number: 081-393-04172

[open contact info](look above in the "contact info" section) Location: Abuja

CAREER OBJECTIVE

Proven ability to provide excellent customer service and project management skill, Posses strong
problem-solving and trouble shooting skills and the ability to multitask in a fast-paced
environment. Aiming to leverage my abilities to successfully fill customer service role on your
team. I am a versatile individual and I am always ready to learn new things.

EXPERIENCE

REMOTE CUSTOMER SUPPORT REPRESENTATIVE (October – December, 2023)
Voro Motors Inc, 14350 Arminta St. Panoroma City, California 91402, [open contact info](look above in the "contact info" section))

 Professionally handled incoming calls, emails, and inquiries from potential customers
interested in the products and services.

 Qualified leads by gathering essential information, including their scooter orders and
repairs, location, and availability.

 Efficiently scheduled appointments for sales representatives and technicians based on
lead availability and company scheduling guidelines.

 Provided accurate product and service information to leads, addressing any questions or
concerns they may have.

 Maintained accurate and detailed records of customer interactions, appointments, and
relevant information using our CRM software and google meet to schedule technicians.

 Conducted follow-up calls or emails to ensure that appointments are confirmed and
rescheduled if necessary.

 Offered exceptional customer service by addressing customer inquiries, resolving issues,
and ensuring a positive customer experience.

 Efficiently worked towards achieving individual and team-based appointment setting
targets and performance goals.
 Collaborated effectively with sales representatives and technicians to ensure seamless
communication and coordination.

 Received and processed order via email and calls

 High command of English to be able to sound like a native American or Canadian

 Addressed customers courteously using suitable methods and problem-solving skills.

 Delivered personalized customer service relating to questions and promptly resolved
basic problems on customer accounts.

 Maintained logs and documentation to detail key information on open phone regarding
incoming and outgoing calls.

 Provided account information to customers and explained bill service policies, warranty
and customer rights.

 Investigated and researched issues to determine root causes and appropriate resolution
methods.

 Maintained knowledge of company products to provide helpful suggestions and
recommendations to customers.

 Updated and maintained database with accurate customer information and timely data
entry.

 Resolved customer complaints and increased customer satisfaction and customer
retention by 20%.

 Input tracked and resolved problems with customers' orders on shopify.

 Used probing questions to discover root causes of problems.

 Answered open phone chat requests from customers for basic questions and concerns.
REMOTE CUSTOMER/SALES AND SUPPORT REPRESENTATIVE (October 2024 –
Till Date) EcoQuest Purifiers, 13654, Victory Boulevard #110 Valley Glen, CA 91401.
Telephone - 1 (213) 423-0611

 Professionally handled incoming calls, emails, and inquiries from potential customers
interested in the products and services.

 Qualified leads by gathering essential information, including their air purifier orders and
repairs, location, and availability.

 Provided accurate product and service information to leads, addressing any questions or
concerns they may have.

 Maintained accurate and detailed records of customer interactions, appointments, and
relevant information using our CRM software.

 Offered exceptional customer service by addressing customer inquiries, resolving issues,
and ensuring a positive customer experience.

 Efficiently worked towards achieving individual and team-based appointment setting
targets and performance goals.

 Collaborated effectively with sales representatives and shipping department to ensure
seamless communication and coordination.

 Received and processed order via email and calls

 High command of English to be able to sound like a native American

 Addressed customers courteously using suitable methods and problem-solving skills.

 Delivered personalized customer service relating to questions and promptly resolved
basic problems on customer accounts.

 Maintained logs and documentation to detail key information on zardarma regarding
incoming and outgoing calls.

 Provided account information to customers and explained bill service policies, warranty
and customer rights.
  Investigated and researched issues to determine root causes and appropriate resolution
methods.

 Maintained knowledge of company products to provide helpful suggestions and
recommendations to customers.

 Updated and maintained database with accurate customer information and timely data
entry.

 Resolved customer complaints and increased customer satisfaction and customer
retention by 50%.

 Input tracked and resolved problems with customers' orders on bitrix

 Used probing questions to discover root causes of problems.

 Offered technical support to customers when neccesssary

EDUCATION

BACHELOR OF SCIENCE IN BIOLOGICAL SCIENCES (BOTANY)
Federal University of Agriculture, Abeokuta, Ogun State, Nigeria (December, 2010).

MASTER OF SCIENCE IN BOTANY (ECOLOGY)
University of Ibadan, Ibadan, Nigeria. (July, 2023)

LANGUAGES
• English