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Спеціаліст технічної підтримки
- Considering positions:
- Спеціаліст технічної підтримки, Customer support representative, Technical writer
- City of residence:
- Kyiv
- Ready to work:
- Remote, Uzhhorod
Contact information
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Nataliia
Cherniavska
SYSTEM ANALYST
Ambitious and proactive IT specialist with over four years of experience
as a System Analyst. Experienced in software development and
qualification fields, with an understanding of programming languages
and database structures. Fluent in five languages and known for a
detail-oriented, responsible, and collaborative approach to work.
Committed to continuous learning and delivering quality outcomes.
CONTACT: EXPIRIENCE:
[open contact info ](look above in the "contact info" section) JUNIOR ACCAOUNTANT JAN 2026 - NOW
[open contact info ](look above in the "contact info" section) Deutsche Telekom IT Solutions Slovakia - Košice
Uzhorod, Ukraine Processing corporate and private customer payments
08.10.2002 Providing customer support and handling client inquiries
Investigating and resolving payment errors and discrepancies
SKILLS:
TECHNICAL WRITER / QUALIFICATION AGENT JAN 2022 - SEP 2024
Jira and Confluence
Arcondis GmbH - Košice | Frankfurt
Sparx Enterprise Architect
Designing and maintaining GMP-compliant documentation
Microsoft Teams, Outlook, Viva Creating test plans, test cases, and qualification protocols
UML and BPMN modeling Performing tests and managing deviations
Basic SQL, C#, and SAP knowledge Collaborating with technical specialists and stakeholders
MS Office Suite (Word, Excel, PP, Visio)
SYSTEM ANALYST JAN 2020 - JAN 2022
Syntellect - Kyiv
EDUCATION:
Gathering and documenting business and system requirements
PAVOL JOSEF SAFARIK UNIVERSITY Preparing functional and technical documentation
2023 - 2029 Supporting solutions throughout the SDLC
Legal Administration - 6th semester student Analyzing automation requests and defining requirements
COLLEGE OF LAW AND FINANCE - KYIV Providing third-line support and issue resolution
Participating in solution design, testing, and deployment
2016 - 2019
Legal Administration - Junior Bachelor Maintaining solution architecture documentation
TTECHNICAL WRITER JAN 2019 - JAN 2020
LANGUAGES:
Freelance
English - C1
Creating technical specifications & requirements documentation
German - B2
Designing and sketching website prototypes
Slovak - C1 Developing user guides and documentation
Ukrainian - fluent Training and supporting end users
Cherniavska
SYSTEM ANALYST
Ambitious and proactive IT specialist with over four years of experience
as a System Analyst. Experienced in software development and
qualification fields, with an understanding of programming languages
and database structures. Fluent in five languages and known for a
detail-oriented, responsible, and collaborative approach to work.
Committed to continuous learning and delivering quality outcomes.
CONTACT: EXPIRIENCE:
[
[
Uzhorod, Ukraine Processing corporate and private customer payments
08.10.2002 Providing customer support and handling client inquiries
Investigating and resolving payment errors and discrepancies
SKILLS:
TECHNICAL WRITER / QUALIFICATION AGENT JAN 2022 - SEP 2024
Jira and Confluence
Arcondis GmbH - Košice | Frankfurt
Sparx Enterprise Architect
Designing and maintaining GMP-compliant documentation
Microsoft Teams, Outlook, Viva Creating test plans, test cases, and qualification protocols
UML and BPMN modeling Performing tests and managing deviations
Basic SQL, C#, and SAP knowledge Collaborating with technical specialists and stakeholders
MS Office Suite (Word, Excel, PP, Visio)
SYSTEM ANALYST JAN 2020 - JAN 2022
Syntellect - Kyiv
EDUCATION:
Gathering and documenting business and system requirements
PAVOL JOSEF SAFARIK UNIVERSITY Preparing functional and technical documentation
2023 - 2029 Supporting solutions throughout the SDLC
Legal Administration - 6th semester student Analyzing automation requests and defining requirements
COLLEGE OF LAW AND FINANCE - KYIV Providing third-line support and issue resolution
Participating in solution design, testing, and deployment
2016 - 2019
Legal Administration - Junior Bachelor Maintaining solution architecture documentation
TTECHNICAL WRITER JAN 2019 - JAN 2020
LANGUAGES:
Freelance
English - C1
Creating technical specifications & requirements documentation
German - B2
Designing and sketching website prototypes
Slovak - C1 Developing user guides and documentation
Ukrainian - fluent Training and supporting end users
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The candidate's resume is posted at https://www.work.ua/resumes/13797271/