Theophilus

AGWEGWE THEOPHILUS

• Nigeria
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)| [open contact info](look above in the "contact info" section)

PROFILE SUMMARY

A dedicated professional with over 7 years of cognate experience in customer care
representative and administrative roles. Seeking to maximize my skill set in an organization
and utilize my experience to deliver tangible results.

CORE COMPETENCIES

● Critical Thinking
● Operations Management
● Proficiency in using Microsoft Office and Google Workspace
● Team Building
● Ability to work under little or no supervision
● Time Management
● Teamwork
● Problem solving

WORK EXPERIENCE

BUYPOWER INC
Customer Support Shift Supervisor 2023 – 2025

● Trained new employees and familiarized them with the goods and services offered by
the business.
● Supervised the prompt reconciliation of authorized transactions.
● To guarantee that bug fixes and feature requests are implemented, I coordinated with
the engineering, product management, and technical support teams.
● Acted as a subject matter expert and handled irate customer complaints in order to
reduce churn rate and increase customer

BUYPOWER INC
Customer Support Representative 2019 – 2022

• Process pending payments and resolve payment conflicts
• Interpret and resolve payment errors detected on the website and mobile app
• Using Freshdesk customers' complaints were warmly and empathetically addressed
and provided information on inquires via live chats and email and points
• Via the use of slack customers' complaints were escalated to the buypower.ng technical
support and engineering to ensure customer satisfaction
 EDUCATION

B.Sc Mathematics & Computer Science 2018
University of Port Harcourt

TRAINING

• Certification in Customer Service Representative

• National Youth Service Corps

LANGUAGES

• English (fluent)

HOBBIES & INTEREST

• Reading
• Sport
• Health
• Music
• Technology

REFERENCE

• Available on request