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ANDRII RADCHENKO
TECHNICAL SUPPORT ENGINEER

PROFESSIONAL PROFILE
Self-motivated and proactive Technical Support Engineer with a strong foundation
in software testing, troubleshooting, and quality assurance. Dedicated to resolving
complex technical issues and delivering high-quality support. Effective at
multitasking, managing priorities under tight deadlines, and working both
independently and as part of a team.

WORK EXPERIENCE
CONTACT

[open contact info](look above in the "contact info" section) Technical Support Engineer, Sense Bank, Odesa
May 2024 - P R E S E N T
[open contact info](look above in the "contact info" section) • Provided administrative support for the Service Desk system: resolved errors and
incidents, restored system functionality, administered user accounts, processed and
fulfilled user requests.
GitHub
• Performed deployment and configuration of project enhancements via Jenkins.

Linkedin • Conducted analysis of microservices performance using monitoring and logging
tools (Grafana, Kibana).

Telegram • Designed and implemented metrics to monitor project performance and quality.
• Configured access policies, security settings, and secrets management for projects in

SKILLS Vault.
• Prepared and executed SQL queries in PostgreSQL for data retrieval, analysis, and
processing.
Vault, OKD
Junior QA, Weblium, Kyiv
SQL
February 2023 - May 2024
HTML & CSS • Manual testing of mobile and web applications;
• Communication with the team and the customer;
Grafana, Kibana, Zabbix
• Perform testing: smoke, cross-device, functional, regression, UI-UX;
SoapUI, Postman (API) • Testing Android, iOS versions of the application ( BrowserStack, real devices);
• Cross-browser testing;

LANGUAGE • Creation of test documentation (Test Cases, Check Lists, Bug reports);
• Working with Jira;
• Working with Logs (Grafana)
English Intermidiate
• DevTools;
Ukrainian Native
Technical Support Engineer, AB InBev EFES, Kharkiv
Russian Native June 2021 - December 2022
• Providing 1-3 level technical support services SLA=100%
EDUCATION • Development of training materials for the sales team (seminars, video
instructions and presentations).
Master's, Simon Kuznets • Using SQL queries to track performance against plans.
Kharkiv National University, • Reported any issues to senior management immediately.
Kharkiv • Recommended the implementation of improvements when necessary.
Program Subject Area
"Finance, banking and INTERNSHIPS
insurance"
Sep 2015 - Des 2018 QA Engineer, Hillel IT School, Odessa QA Engineer, SoftServe Academy, Lviv
June 2021 - December 2022 March 2023 - May 2023