Aisha

Aisha Jimoh
[open contact info](look above in the "contact info" section) • Benin City, EDO, Nigeria, 320283 • [open contact info](look above in the "contact info" section) •

CUSTOMER SUPPORT REPRESENTATIVE
CONFLICT RESOLUTION| RELATIONSHIP MANAGEMENT | EMPATHETIC COMMUNICATION
Passionate and client-focused professional with a background in Guidance and Counseling, skilled
in active listening, conflict resolution, and empathetic communication. Committed to delivering
exceptional customer support by understanding and addressing client needs with care and
efficiency. Eager to contribute to customer service teams across diverse campaigns and industries,
ensuring high satisfaction and long-term loyalty

WORK EXPERIENCE
Shoprite – Lagos, Nigeria 06/2022 – 05/2023
Retail Assistant
• Assisted over 50 customers daily, resolving product inquiries and complaints.
• Maintained a 95% customer satisfaction score through friendly and efficient service.
• Handled POS transactions and managed returns professionally.

Drobot Dean LLC - West Hollywood, CA, USA. 03/2024 - 04/2025
SEO Copywriter & Content Support, Remote
• Wrote high volumes of SEO-optimized content for Adobe, focusing on clarity, keyword
integration, and audience engagement.
• Ensured consistency with clients while responding to enquiries via phone, email, mail, or
social media.
• Collaborated with team members and editors to align content with campaign goals.
• Contributed to a 35% increase in search rankings through strategic keyword placement and
content structuring, while increasing customer base by 20% in the space of one year.

EDUCATION
University of Benin - EDO State, Nigeria.
Bachelor of Education – Guidance and Counseling, 01/2023 - Present

Currently in my final year. Focused on psychological assessment, group counselling, and
educational guidance. I completed fieldwork and practical counselling sessions, and actively
participated in peer mentorship and student support programs. Studying the essential principles
and practices of psychological guidance, counseling techniques, and interpersonal support,
developing strong listening, empathy, and problem-solving skills to assist individuals with personal,
academic, or social challenges.
Aisha Jimoh 2347025550438
CERTIFICATIONS AND TRAINING
• Customer Service Fundamentals – Coursera (Incomplete)
• Customer Support Training – HubSpot Academy (Completed but no actual Certificate)

PROFESSIONAL SKILLS
• Proficiency working with Microsoft Office (Word, Excel, PowerPoint) and Google Suite
(Docs, Sheets, Slides).
• Comfortable working in both Microsoft Windows 10 and Mac OS X.
• Excellent communication skills with a focus on team-building and customer relations.
• Outstanding organizational, multitasking, and problem-solving abilities.

LANGUAGE COMPETENCIES
• English: Advanced Level (C1)

SKILLS
• Customer Service
• Verbal & Written Communication
• Conflict Resolution
• Problem Solving
• Time Management
• CRM Tools (Zendesk)
• Live Chat, Phone & Email Support
• Empathy & Patience
• Data Entry
• Multitasking