Юлiя

YULIA PRAVDIUK
CUSTOMER SERVICE REPRESENTATIVE

[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) (WhatsApp) | +49 176
620 11 06 (Telegram) | Kalaş Sokak, 34000 Istanbul, Turkey

PROFESSIONAL SUMMARY

Results-driven professional with over 8 years of experience in customer service, sales, and administrative
support across diverse industries including real estate, hospitality, business education, and corporate services.
Proficient in major customer service software and skilled in building strong client relationships.. Adept at
managing high-volume customer interactions while maintaining premium service standards. Recognized for
excellent communication, adaptability, and a fast learning curve. Committed to delivering exceptional service
and contributing to the long-term success of the organization.

SKILLS

Communication and Hospitality, High-Volume Client Interaction, CRM and Customer Service Software,
Presentation and Public speaking, Conflict Resolution and Fast Learning, Administrative Support and Office
Management, Multitasking, Event coordination, Upselling techniques, Adaptable in Dynamic Environments.

LANGUAGES

Russian (Native), Ukrainian (Native), English (Advanced)

WORK EXPERIENCE

Customer Service And Hospitality Specialist EMLAX WORLD (Istanbul 10/2023–02/2025)

• Delivered premium customer service to local and international clients in real estate and business
services, handling inquiries, bookings, and service requests via phone, email, and in-person.
• Ensured a seamless guest experience during property visits and business meetings, representing the
company with professionalism and care at every stage.
• Demonstrated a consultative approach in guiding clients through property options, offering professional
insights and helping them make confident, informed decisions.
• Supported the coordination of corporate meetings, presentations, and real estate property visits.

Property Manager EMLAX WORLD (Istanbul 09/ 2022–10/2023)

• Coordinated property viewings, inspections, and maintenance services with vendors and contractors.
• Monitored budgets, prepared financial reports, and tracked expenses related to property management.
• Listed and updated properties on rental platforms (Airbnb, Booking.com), ensuring accurate
descriptions, pricing strategies, and high occupancy rates.
• Managed daily operations of short-term rental properties, including guest check-ins/outs, housekeeping
coordination.

Customer Service Representative - Real Estate Admin At ENSO Development ( Kyiv 11/2017 – 02/2022)
 • Presented building projects to clients, highlighting key features and benefits.
• Created comprehensive real estate sales property lists, including detailed information about projects,
locations, and prices.
• Managed appointments for property showings to prospective buyers and prepared sales agreements
• Demonstrated expertise in market analysis, pricing strategies, and contract negotiation.
• Provided expert guidance and advice to clients throughout the buying and selling process.

Senior Customer Service At Business Consulting ( Kyiv 08/2014- 10/2017)

• Presented business training programs and consulting services to prospective and existing clients,
tailoring offerings to their specific needs.
• Coordinated scheduling, logistics, and communication for educational sessions, corporate trainings, and
strategic workshops.
• Actively participated in the sales process, including upselling and cross-selling of advanced training
modules and consulting packages.

EDUCATION: Bachelor of Sociology and Psychology.National Pedagogical Dragomanov University, Kyiv
09/2012 – 05/2017

COURSES:Social Media Marketing, Kyiv University of Culture (KUC), Business Development and Client
Relationship Management.