Hanna

HANNA YURCHENKO
Personal info Contact info:

Age: 36 (DOB 05/19/1989) Viber/WhatsApp/Telegram:
Location: Zhovti Vody [open contact info](look above in the "contact info" section)
(Dnipropetrovsk region, Ukraine)
E-mail: [open contact info](look above in the "contact info" section)

Profile Work Experience

Position: Logistics & Dispatch
Coordinator / Customer Care Newton (Singapore-based events & education business):

Location: Remote June 2025 – March 2026
Customer Support & Sales Manager:
Relevant work experience: Over 3
years in U.S. freight coordination, • Handled high-volume client communications for holiday
camps, birthday party and event bookings.
specializing in booking loads,
shipment tracking and updating. • Supported clients from first contact through post-event
feedback ensuring a smooth, friendly and well-managed
experience.
Hard Skills
• Resolved client concerns efficiently, collaborating with
Advanced written and spoken operations and accounting teams.
English skills for effective email and
phone communication with brokers; CK Logistics (IL-based intermodal carrier)
April 2022 – May 2025
Familiar with CRM tools and
Logistics Manager:
accurate customer data handling
(Pipedrive, internal CRMs); • Monitored DAT load board to book suitable loads.
Proficiency in Microsoft Office (Excel, • Checked load information, negotiated rates and terms with
Word) and Google Workspace; brokers (via email and phone calls) to secure the best
possible deals.
Expertise in managing shipping
documentation; • Coordinated all aspects of assigned loads, ensuring smooth
pickup, transit, and delivery.
Problem resolution for delayed or
• Communicated with customers to provide real-time status
disrupted deliveries. updates.
• Solved operational issues during transit by working closely
Soft Skills with drivers, brokers, and dispatchers.

Multitasking and time management; DONMET (Ukrainian manufacturer of gas-welding equipment)
Attention to detail; 2016 – 2022
Manager for foreign economic activities:
Ability to work independently and as
part of a remote team; • Handled import management, including supplier
negotiations, purchase orders, and logistics coordination for
Highly organized and a fast learner. foreign trade agreements.
Proactive and self-motivated to •Coordinated cargo delivery and shipment control for
improve processes and outcomes. international partners.
•Negotiated terms of cooperation and compiled key foreign
Education trade documents.

2015-2016: Kramatorsk Institute of •Managed marketing efforts by identifying potential
international partners, preparing commercial offers, and
Economics and Humanities / Degree:
communicating proposals.
Philologist, teacher
Self-employed (Freelance translation services for technical
2006–2011: Horlivka State and commercial documents)
Pedagogical Institute of Foreign 2011 – 2016
Languages / Degree: Translator