Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6935066

Work experience

Customer support representative

from 01.2023 to 12.2023 (11 months)
chill HVAC AND Refrigirator, Remote (Public and business services)

Booked Appointment with Clients
Knowledgeable in Appliance Repair
Worked with LiveChat,Yelp Biz,Emails Response
Collected Customer Feedback and applied it to the business

Customer support representative

from 08.2021 to 11.2022 (1 year 3 months)
Pediatrics Dental Solutions, Remote (Medicine, pharmacy)

Assisted in forming a schedule of meetings according to the strategic goals of my manager
Responded to Calls/Emails (Live Chat) from potential Clients in a timely manner and Identified customer needs and problems
Answered 30+ incoming calls daily and provided advice and guidance on our services in perfect English

Dispatcher

from 02.2021 to 07.2021 (5 months)
A1 Logistics, Zaporizhzhia (Auto business and auto service)

Maintained a positive attitude at all times
Received a positive feedback rating of 97% based on customer satisfaction survey in my company
Provided excellent quality customer service by patiently listening and communicating company policies with empathy

Call center operator

from 01.2018 to 01.2021 (3 years)
love world Inc, Remote (Individuals)

Resolved customer problems and complaints by clarifying issues, explaining the best solutions and following up with clients while keeping to the company policies and guidelines .
kept accurate records of customer interactions
provided technical and financial assistance regarding cases over the phone
received both cold and hot calls

Customer service

from 05.2015 to 05.2017 (2 years)
Jonnal clinics, RIVERS STATE (Medicine, pharmacy)

I took all the sales calls and also worked as a receptionist

Education

Kyiv University

Business Administration, Zaporizhzhia
Higher, from 2021 to 2025 (4 years)

Knowledge and skills

Language proficiencies

English — fluent

Additional information

I believe I have the adequate skills that make me an excellent candidate for this position, and I have a background in building strong customer relationships.
I am a fast learner, skilled in using Ms Office suite, I am an effective communicator ,highly motivated and very result oriented. I have impeccable phone manners and I am always willing to go beyond the minimum expectations to make sure I serve customer needs. I approach new situations with enthusiasm and enjoy the challenge of learning something new in my work.