Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/6165622/

Work experience

Career break

from 04.2026 to 06.2026 (3 months)
Relocation

Dispatcher

from 04.2025 to 01.2026 (10 months)
HOME CLEANING COMPANY, Remote (Public and business services)

Responsibilities

* Managed daily cleaning schedules and coordinated 5–7 cleaners.
* Booked appointments, handled customer calls/messages, and managed rescheduling.
* Responded quickly to leads from Thumbtack and Yelp.
* Coordinated cleaners, clients, and property managers to ensure smooth service delivery.
* Managed bookings, customer inquiries, and service follow-ups.

Achievements

* Managed up to 20 bookings per day while maintaining efficient scheduling.
* Responded to new leads within 30–60 seconds, improving booking opportunities.
* Successfully coordinated teams across multiple cleaning companies and locations.
* Maintained strong customer communication and helped increase repeat bookings.

Dispatcher

from 05.2024 to 04.2025 (1 year)
SUPER X CLEANING SERVICES, Remote (Public and business services)

Responsibilities

* Directed daily operations and service coordination for a small cleaning company.
* Managed up to 20 appointments per day, including scheduling, rescheduling, and follow-ups.
* Coordinated 5–7 cleaners, clients, and property managers to ensure timely service delivery.
* Assigned jobs, communicated schedule changes, and resolved operational issues.
* Responded to Thumbtack and Yelp leads within 30–60 seconds, maximizing booking opportunities.
* Monitored service quality, resolved customer concerns, and supported cleaners with job-related questions.

Achievements

* Maintained efficient scheduling and smooth operations during high-volume booking periods.
* Strengthened communication among cleaners, customers, and property managers.
* Increased repeat-booking potential through rapid responses, reliable coordination, and responsive customer service.
* Balanced dispatching and management responsibilities in a fast-paced small-business environment.

Customer support representative

from 11.2020 to 05.2024 (3 years 7 months)
CHILL HVAC, Remote (Public and business services)

Responsibilities

* Managed daily dispatch operations, technician schedules, and customer appointments.
* Handled inbound calls, texts, and emails, providing professional customer support.
* Scheduled, rescheduled, and confirmed appliance repair appointments.
* Coordinated technicians, customers, parts, and insurance/service portals.
* Used Workiz, Housecall Pro, Thumbtack, Yelp, and Google Sheets to manage jobs and leads.
* Communicated repair updates, diagnostic fees, ETAs, and scheduling changes to customers.

Achievements

* Maintained efficient technician schedules and minimized appointment gaps.
* Successfully managed high-volume customer inquiries and daily service calls.
* Improved lead conversion through fast response times and effective customer communication.
* Helped ensure smooth coordination between technicians, customers, and management.

Education

KYIV UNIVERSITY

ECONOMICS, Kyiv
Higher, from 2018 to 2025 (7 years)

Additional education and certificates

IELTS

2025

Knowledge and skills

• MS Word
• MS Excel
• MS PowerPoint
• PC User
• MS Outlook
• Teaching skills and computer skill
• Management of CRM
• Repair of household appliances
• Conducting online chats

Language proficiencies

English — fluent

Additional information

Results-driven Dispatch & Operations Specialist with 5+ years of experience in customer service, field-service coordination, scheduling, and administrative operations across appliance repair and residential cleaning industries. Proven ability to manage high-volume service requests, optimize technician schedules, coordinate field teams, and deliver exceptional customer experiences in fast-paced environments. Highly skilled in CRM and scheduling platforms, lead management, conflict resolution, and operational problem-solving. Recognized for strong communication, rapid response times, attention to detail, and the ability to keep daily operations running efficiently.