Ezekiel
Customer support representative
- Employment:
- Full-time.
- Age:
- 26 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/9241448
Work experience
Customer service manager
from 11.2022 to 07.2023
(8 months)
Healthy Nutrition LLC, Remote (Hotel and restaurant industry)
Assisting with sales and upselling
Assisting with the development and implementation of customer service policies and procedures
Participating in ongoing training and development to stay up-to-date on company products, services, and policies
Providing feedback to management on ways to improve the customer experience
Assistant Manager
from 02.2021 to 09.2022
(1 year 7 months)
NY Medical, Remote (Medicine, pharmacy)
Booking patient appointments
Medical documentation
Handling calls to pharmacies, insurance companies and laboratories
Staying updated with advancements in medical treatments, technologies
Making sure healthcare regulations are up-to-date and reliable information is given to clients
ravel arrangements, and accommodation.
Customer support representative
from 03.2019 to 12.2020
(1 year 9 months)
Netevia, Other countries (Finance, banking, and insurance)
Responding to customer inquiries via phone, email, or live chat
Troubleshooting technical issues and helping customers resolve problems
Handling customer complaints and escalations in a professional and timely manner
Maintaining accurate and up-to-date customer records
Identifying and suggesting solutions to improve the customer experience
Education
Ivan Franko National University of Lviv
BA Literature, Lviv
Higher, from 2018 to 2021 (3 years)
Taras Shevchenko National University of Kyiv
Computer Science, Kharkiv
Higher, from 2015 to 2019 (4 years)
Additional education and certificates
Customer Servive Professional Course
3 months
Microsoft Office Tools
3 months
Business Communication
2 months
Data Entry & Proofreading
2 months
Basic Logistics & Transport
4 months
AI Writing & Update Tools
2 months
Knowledge and skills
Language proficiencies
- English — fluent
- Ukrainian — average
Additional information
Hi! I am a customer service specialist with communication, teamwork, and leadership skills. I am highly organized, detail-oriented, and I am comfortable working independently or as part of a team.
I am excited to contribute my skills and knowledge to a dynamic and forward-thinking company. With a passion for problem-solving and collaboration, I believe that I am well-suited to your company.
I look forward to the opportunity to discuss how I can contribute to the success of your company.
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The candidate's resume is posted at https://www.work.ua/resumes/9241448