Yasir

Yasir Yusuf
Technical Support Specialist
Delivered expert technical support via phone, email, chat, and remote tools, resolving customer inquiries on software, hardware, and
networking issues. Achieved a high first-contact resolution rate by efficiently diagnosing problems and guiding users through tailored
solutions. Maintained detailed and accurate case records using platforms such as Zendesk and Freshdesk, ensuring smooth handovers
and data tracking. Educated users on product features, best practices, and digital safety, improving user retention and satisfaction.
Participated in team meetings and continuous training sessions, contributing to internal knowledge base updates and customer service
improvements. Fluent in English with a keen enthusiasm to leverage expertise in a new role.

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

WORK EXPERIENCE SKILLS
Sales Manager Customer support and troubleshooting
ShadiCare Global Ventures
Technical documentation Strong analytic thinking
12/2021 - 03/2024,
shadi limited is a brand which sells jewelry , clothes and supplements
CRM tools (zendesk, freshdesk) Team collaboration
Achievements/Tasks
Promptly responded to customer inquiries, delivering Problem solving Time management
detailed product information and maintaining a professional
tone Ms exel, power point, word
Collaborated cross-functionally for effective issue
resolution, contributing to overall customer satisfaction and
timely order processing.
marketing products to potential customers
CERTIFICATE
Bachelor of medicine, Bachelor of surgery
Dispatcher/Sales Agent (02/2018 - 03/2024)
Safer Road Rescue
08/2020 - 11/2021, United States Nationwide Towing
and Road Services LANGUAGES
Achievements/Tasks
English Ukrainian
I was tasked with efficiently coordinating and dispatching
Native or Bilingual Proficiency Limited Working Proficiency
tow trucks in response to customer requests. I utilized GPS
and mapping tools to optimize routes, verify caller
addresses, and provide accurate directions, ensuring prompt
service delivery. INTERESTS
I maintained clear communication with tow truck drivers,
offering real-time updates on job assignments and traffic Sports Computer Business Travelling
conditions.
Gym Coding
I take pride in being recognized as one of the top dispatchers
in the company. My excellent negotiating skills resulted in
significant cost savings, consistently contributing to a weekly
profit of no less than $5,000 for the company.

Dispatcher (Part-time)
Repair Portal
07/2019 - 08/2020, Florida, United States
Home Repair and Home Improvement professionals
Achievements/Tasks
Worked with clients to track and process orders concerning
electrical repairs, implemented the use of CRM to store and
manage client database for efficacy.
Monitored and updated the status of repair orders in the
CRM system, ensuring real time information for both clients
and internal teams.
Collaborated with the repair team to ensure timely and
accurate completion of electrical repair orders

EDUCATION
Vinnytsia national pirogov memorial medical
university
03/2018 - 03/2024,