Марія

Profile
Customer Service Representative with strong oral and written communication
skills, active listening, and problem-solving. Experienced in enhancing customer
Mariia Sytnik experiences through service-oriented behaviors, identifying customer needs, and
providing tailored solutions to foster loyalty. Currently exploring diverse career
opportunities while actively improving German language skills to enhance future job
C U S TO M E R S U P P O RT / E N G L I S H
prospects.
TEACHER AND INTERPRETER

Employment History
Details
Customer Support Agent, NDA, Remote
Nenzing
AUGUST 2024 — FEBRUARY 2025
Austria
• Provide timely and empathetic assistance to players experiencing technical
[open contact info](look above in the "contact info" section)
issues, in-game bugs, or account-related problems.
[open contact info](look above in the "contact info" section)
• Assist players with troubleshooting game installation, connectivity issues, and
other technical difficulties while maintaining high customer satisfaction.
Links • Monitor and report on in-game activities, including player behavior, to
ensure compliance with community guidelines and maintain a positive gaming
LinkedIn
environment.
• Engage with players on forums, social media, or in-game chats to gather
feedback, answer questions, and provide updates on new features or events.
Skills
• Collaborate with game development teams to communicate recurring issues
Decision Making or player feedback, contributing to the continuous improvement of the gaming
experience.
Microsoft Excel

Billing Support Agent, NDA, Kyiv, Ukraine (Remote)
Microsoft PowerPoint D E C E M B E R 2 0 2 3 — J U LY 2 0 2 4

• Tracked and documented customer interactions in the customer relationship
Microsoft Office management system to maintain accurate records.
• Utilized ticketing system to track customer requests and prioritize urgent needs.
Adaptability • Responded to customer inquiries and resolved complaints to establish trust and
increase satisfaction.
Teamwork • Followed through on all critical inter-departmental escalations to increase
customer retention rates.
Leadership Skills

Customer Support/Quality Assurance Support Manager, NDA, Kyiv,
Fast Learner
Ukraine (Remote)
J U N E 2 0 2 1 — M AY 2 0 2 2
Ability to Multitask
• Assessed personnel performance and implemented incentives and
team-building events to boost morale.
Billing Processes
• Coached employees through day-to-day work and complex problems.
• Monitored employee and customer interactions to assess the quality of service.
Retention Rate
• Developed and implemented procedures for responding to customer inquiries
and resolving technical issues.
Issue Tracking Systems

Customer Service Representative, NDA, Kyiv, Ukraine (Remote)
Management Systems M AY 2 0 2 2 — M A R C H 2 0 2 3

• Responded to customer requests for products, services, and company
Customer Support
information.
• Exhibited high energy and professionalism when dealing with clients and staff.
Team Building
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
Service Quality
Language Development Education
Quality Management Bachelor of Arts in English Linguistics, Kyiv National Linguistic University
at Kyiv, Kyiv, Ukraine
Success Driven Person S E P T E M B E R 2 0 1 5 — J U LY 2 0 1 9

Active Listening Skills Norwegian Language and Culture Course, The Directorate of Integration &
Diversity (IMDi), Aukra, Norway, Møre-og- Romsdal, Norway
Telephone Skills JANUARY 2023 — NOVEMBER 2023

Norwegian Language and Culture Course
Zendesk
• Achieved A2 in Norwegian through the successful completion of the Norwegian
JIRA Integration Course.
• Completed 11 months of Norwegian Integration Course, showcasing dedication
Translation and Interpreting to language acquisition and cultural understanding.
• Acquired in-depth knowledge of Norwegian culture, customs, and societal
Networking Skills norms through the integration course curriculum.

Volunteering
Languages English/Russian/ Ukrainian Translating Services for refugees, Poland,
English Iceland, Norway, Germany, Finland, Austria
FEBRUARY 2022 — PRESENT

Russian

Ukrainian

Norwegian

Spanish

German

Hobbies
Reading
Badminton
Foreign Languages Learning
Gym
Visual Arts