Contact information

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Work experience

Personal Assistant

from 02.2022 to 03.2023 (1 year 2 months)
Private, Remote (Beauty, fitness, sports)

Day to day tasks anything from booking tickets or setting up meetings/calls for the client with priority of professionalism as I was the first point of contact to any person contacting the client

This position has taught me many things about how to time manage and keep everything under control when something decides not to go by plan

Customer Support Manager

from 02.2021 to 04.2024 (3 years 3 months)
TRW, Remote (Consulting, accounting and auditing)

Managing customers complaints/issues on a scale of 100+ tickets per day via chat/email to resolve any problem they may have in an quick but professional manner to keep the clients satisfied when they most need it in difficult times

Anything from payment processing to questions about how the platform works or what suits them best within this course platform to do customer retention without losing any clients.

Education

Stamford High School

Tourism
Specialized secondary, from 2016 to 2018 (2 years)

Knowledge and skills

• Дисциплінованість
• Комунікабельність
• Організованість
• Здатність до навчання
• Відповідальність
• Ведення документації
• Perfectionism
• Teamwork
• Fast typing
• Patience

Language proficiencies

• English — fluent
• Greek — advanced