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Менеджер роботи з клієнтами

Considering positions:
Менеджер роботи з клієнтами, Бренд-менеджер
City:
Kyiv

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CV
Kalashnikova Yuliya
Phone: [open contact info](look above in the "contact info" section)
(e-mail): [open contact info](look above in the "contact info" section)
Date of birth: 05.03.1981,Kyiv, Ukraine

Education:
2011-2013 Student of Kyiv University of Commerce and Economics. Master’s degree.
2011 of September Amadeus Kyiv Course "Specialist in the sale of air tickets"
01.02.2023 -30.05.2023 - SJT Poissy, France
Professional Experience:
27.11.2019 till present time FedEx -Sales manager
- Search for machines and organize product delivery

• Manage goods storage and inventory

• Analyze the transport services market

• Handle documentation and document flow

• Work with CRM systems: maintain client database, track deal stages, analyze sales

• Knowledge of freight transportation and basic logistics

• Ability to negotiate and conclude contracts with top-level executives

28.02.2019 – 11.11.2019 FedEx -Credit Controller
- Assess customer creditworthiness before contract agreements

• Set and monitor credit limits

• Track accounts receivable and analyze overdue payments

• Communicate with clients regarding debt collection (reminders, negotiations, restructuring)

• Collaborate with the sales, accounting, and legal departments

• Prepare financial reports related to credit control

• Work with SAP and 1C systems: analyze accounts, monitor outstanding balances, generate reports

• Participate in improving credit control policies and risk management processes

01.09.2005 – 28.02.2014 Orbita Travel - Sales manager

• Knowledge of major tourist destinations in Europe, Egypt, and Turkey

• Understanding of the tour operator market and key players

• Strong negotiation skills and ability to enter into contracts

• Public speaking skills, including the ability to visually present a concept, its advantages and disadvantages

• Selection and sale of excursion tours worldwide

• Booking of airline tickets and hotel accommodations

• Arranging client services: excursions, airport transfers, car rentals, meals, etc.Prepare financial reports related to credit control

• Work with CRM systems, prepare reports

Languages:
Ukrainian -Native
English – pre-Intermediate level
Russian- Advance

Personal qualities:
Purposefulness, logical, responsibility for decision-making, result orientation

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