Nsikan
Dispatcher
- Considering positions:
- Dispatcher, Support manager, Customer service representative, Sales manager
- Age:
- 20 years
- City:
- Kyiv
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Address: Abuja, Nigeria
Phone: [
Email: [
Telegram: Nsikanabasi0
SUMMARY
Skilled Dispatcher and Service Coordinator with experience managing daily schedules for 9+ technicians,
coordinating maintenance requests, and optimizing service routes. Skilled in Property Meld, ServiceTitan,
Google Maps, and Google Calendar. Proven ability to communicate effectively with property managers,
customers, and field teams while ensuring efficient and timely service delivery.
WORK EXPERIENCE
Dispatcher - Techvill Appliance Repair.ltd ( Global Remote ). May 2025 - May 2026
Coordinated daily schedules for 9+ field technicians across multiple service areas using Service titan.
Used Google Maps to optimize technician routes and improve response times.
Managed appointments, reschedules, and emergency service requests through Google Calendar.
Worked directly with property managers in Calgary to coordinate maintenance and repair services for
residential properties.
Utilized Property Meld to manage maintenance requests, communicate updates, and track work
order progress.
Acted as the primary point of contact between tenants, property managers, and technicians.
Monitored service tickets from creation to completion, ensuring timely resolution of maintenance
issues.
Coordinated repairs for appliances and property maintenance concerns while maintaining service-
level expectations.
Handled scheduling conflicts, technician availability, and priority work orders.
Maintained accurate records of appointments, service updates, and customer communications.
Provided exceptional customer service through phone, email, and messaging platforms.
Acknowleged all emails once the come in between 1 hour and scheduled appointments within 24
hours
Worked with URGENT HVAC appointments.
EDUCATION AND CERTIFICATIONS
Estate Model High School - WAEC Certificate Sept 2017- May 2023
Customer care & Complaint Management - Atingi Certificate Nov 2024
PORTFOLIO LINK -here (proof of work)
ADDITIONAL INFORMATION
Core Competencies: B2B Sales, CRM Management, Outbound Calling, Google workspace,
Service Titan, Kommo CRM, Slack, Whatsapp, Pipeline Management, Customer Retention,
Appointment Setting, Follow-Up Strategy • Client Communication
Languages: English, Ibibio/Efik.
Book read in the last 3 month: Ikigai
More resumes of this candidate
Kyiv
NSIKAN ESSIEN Address: Abuja, Nigeria Phone: Email: Telegram: Nsikanabasi0 SUMMARY Skilled Support and Sales Coordinator with experience supporting customers, qualifying leads, and coordinating...
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The candidate's resume is posted at https://www.work.ua/resumes/14036392/