Mariia

Major:
International Law
1 Maríía Shapoval
and Criminology 2 Minor:
Politics and International
Contact Information: Relations
Phone: Objective statement
[open contact info](look above in the "contact info" section) Who am I?
Hardworking and dedicated human with a background in Law and
[open contact info](look above in the "contact info" section)
Criminology, currently gaining an experience in sales and all the
Email: other spheres in existence one can get their hands on!
[open contact info](look above in the "contact info" section) In a possession of proven ability to adapt quickly, learn new skills,
[open contact info](look above in the "contact info" section) and trying the best in contributing effectively in dynamic, fast-
paced environments. Willing to grow within an innovative and
supportive workplace!
Education
Bachelor of European Studies Wo r k i n g E x p e r i e n c e
University Complutense, Madrid
KU Leuven, Belgium 1) International Legal Department Manager (Full-time, current place
2022-2025 of work)
Prifinance, Remote, Estonia, Tallinn (October 2025- Present)
Communicate with clients to support transactions, payments, and
Languages cheque processing.
Manage client portfolios and maintain accurate records in the CRM
English: C2 (Proficient)
system.
Ukrainian: C2 (Proficient) Drive customer satisfaction and retention through a proactive, results-
Russian: C2 (Proficient) oriented approach.
Spanish: B2 (Upper 2) Administrator (Part-time, current place of work)
Madrid Barajas Airport, Madrid (August 2025 – Present)
Intermediate) Serve and consult clients, assisting with inquiries and service coordination.
Collaborate with teams to enhance client experience and operational
Computer Skills/ Proficient in efficiency.
3) Sales Representative
CRM systems: HighLevel, LS Daycare, Remote, Brooklin, NYC (June 2025 – October 2025)
Respond to client inquiries and share service information
Pyrus
Assist with virtual onboarding and client relationship management
Excel/Word/PowerPoint, Coordinate scheduling and virtual class/tour appointments
Maintain accurate client records and feedback
Google Docs,
Collaborate with the team to enhance customer experience and
Gmail, retention
4) Support Stuff (Part-time, current place of work)
Outlook, Honta Beauty, Madrid (February 2025 – Present)
Slack. Providing cleaning and maintenance services, assisting with room
setup and supply organization
Relevant Skills 5) Events Support Stuff
Irish College, Leuven (September 2024 – February 2025)
Attention to details
Providing services by helping in organisation and support of the
Adaptability events and interacting with clients/customers
Good sense of humor 6) Voice Actor - English Language
Communication skills Lionbridge, Remote (October 2024 – January 2025)
Participated in the voiceover for an English-language app
Quick learner 7) Waiter and Cleaner
Problem-solving Prager Boden, Germany (August 2023 – October 2023)
Multitasking