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Агент підтримки користувачів
- Considering positions:
- Агент підтримки користувачів, Chat manager, Customer support representative, Customer service manager
- Age:
- 39 years
- City:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/14141593/
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Oleh Hryhoryev
📧
Lviv region, Ukraine
📞
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Customer Support Specialist | Multilingual | Remote Work Enthusiast
Profile
Dedicated and empathetic Customer Support Specialist with over 10 years of experience in
hospitality, including international cruise ships. Adept at working with diverse clients, solving
problems efficiently, and maintaining high customer satisfaction. Multilingual, self-motivated,
and tech-savvy, with strong communication skills and a calm, professional manner. From
2022 to 2025, engaged in tutoring and freelance work.
Professional Experience
Cruise Ships (TUI Mein Schiff & AIDA Cruises)
Various roles including Waiter, Sommelier, Restaurant Manager
2011 – 2022
● Delivered outstanding service to international guests
● Managed and trained restaurant staff
● Solved complex customer issues with professionalism
● Maintained high ratings in guest satisfaction
Rixos Hotel, Truskavets (5-star)
Waiter/Sommelier
2009 – 2011
● Delivered fine dining service to VIP guests
● Assisted with wine pairing and guest satisfaction
Private Tutoring & Freelance Work
2022 – 2025
● Tutored students in German and English language
● Provided freelance administrative support and online services
Education
Drohobych Ivan Franko State Pedagogical University
Faculty of German and English Philology
Graduated: 2008
Skills
● Communication & Active Listening
● Customer Service & Support
● Multilingual Support (German, English, Ukrainian)
● Problem Solving & Conflict Resolution
● CRM Tools: Zendesk, Freshdesk, Gorgias (familiar)
● Time Management & Multitasking
● Empathy & Patience
Hard Skills
● Proficient in German (C1) and English (B1)
● Typing speed: 65 WPM
● Remote work tools: Google Workspace, MS Teams, Trello, Zoom
● Ticketing & email management
● Basic knowledge of Excel, CRM systems, and live chat software
Languages
● German – C1 Advanced
● English – B1
● Ukrainian – Native
● Russian – Fluent
Availability
● Full-time
● Remote Only
● Ready to start immediately
📧
Lviv region, Ukraine
📞
[
[
Customer Support Specialist | Multilingual | Remote Work Enthusiast
Profile
Dedicated and empathetic Customer Support Specialist with over 10 years of experience in
hospitality, including international cruise ships. Adept at working with diverse clients, solving
problems efficiently, and maintaining high customer satisfaction. Multilingual, self-motivated,
and tech-savvy, with strong communication skills and a calm, professional manner. From
2022 to 2025, engaged in tutoring and freelance work.
Professional Experience
Cruise Ships (TUI Mein Schiff & AIDA Cruises)
Various roles including Waiter, Sommelier, Restaurant Manager
2011 – 2022
● Delivered outstanding service to international guests
● Managed and trained restaurant staff
● Solved complex customer issues with professionalism
● Maintained high ratings in guest satisfaction
Rixos Hotel, Truskavets (5-star)
Waiter/Sommelier
2009 – 2011
● Delivered fine dining service to VIP guests
● Assisted with wine pairing and guest satisfaction
Private Tutoring & Freelance Work
2022 – 2025
● Tutored students in German and English language
● Provided freelance administrative support and online services
Education
Drohobych Ivan Franko State Pedagogical University
Faculty of German and English Philology
Graduated: 2008
Skills
● Communication & Active Listening
● Customer Service & Support
● Multilingual Support (German, English, Ukrainian)
● Problem Solving & Conflict Resolution
● CRM Tools: Zendesk, Freshdesk, Gorgias (familiar)
● Time Management & Multitasking
● Empathy & Patience
Hard Skills
● Proficient in German (C1) and English (B1)
● Typing speed: 65 WPM
● Remote work tools: Google Workspace, MS Teams, Trello, Zoom
● Ticketing & email management
● Basic knowledge of Excel, CRM systems, and live chat software
Languages
● German – C1 Advanced
● English – B1
● Ukrainian – Native
● Russian – Fluent
Availability
● Full-time
● Remote Only
● Ready to start immediately
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The candidate's resume is posted at https://www.work.ua/resumes/14141593/